PT TAM is an automobile trading company based in Jakarta, Indonesia. It is a joint venture company between TMC PT Astra International with a distribution of shares 50% and 50% respectively. It is currently the best-selling car brand in Indonesia and the second largest car manufacturer after Astra Daihatsu Motor. A separte company, PT TMMIN operated five Toyota plants in the country. PT TMMIN is owned 95% by TMC and 5% by Astra International. The human resources manager is developing a strategy, he convinced that empowering employees will lead to an increase in economic returns, that would lead to increased productivity and involvement.

a. skills are upgraded and the manufacturing process is redesigned, then manufacturing cycle time will be decreased

b. decrease rework

c. Increase implementation of employee suggestions

d. cycle time decrease then delivery reliability will improve and process costs will decrease

e. delivery reliability improves, then consumer retention will increase

f. customer retention increases, then market share will increase

g. market share increases, then sales will increase

h. sales increase and cost decrease then profits will increase

i. profits increase, then shareholder value will increase

j. Increase revenue from new products

questions:

1. What is a balance scorecard? How does balance scorecard improve the performance for IAMI Company?

2. Classify the objectives by perspective, and suggest a measure for each objective

3. Prepare strategy map that illustrates the likely causal relationships among the strategic!