Purpose of a job evaluation for Duplox

The job evaluation process should be used in this case to assess and determine the relative value of each job role within the organization. This will help establish a systematic and equitable compensation structure by analyzing job requirements, responsibilities, and qualifications. It ensures that each position is fairly compensated based on its contribution to the company's success and aligns with market standards.

Job evaluation can be particularly useful at Duplox Copiers Canada Limited (DCCL) for the following reasons:

1. Addressing Employee Dissatisfaction: Since there is a significant level of employee dissatisfaction and turnover, particularly among the Technical Service Specialists (TSSs), a job evaluation can help identify if the current compensation is fair and competitive. Implementing a job evaluation will ensure a fair and competitive compensation system, which can motivate employees to perform at their best as it recognizes and rewards employees' efforts and contributions, leading to higher job satisfaction, engagement, and retention.
2. Aligning Compensation with Job Responsibilities: A job evaluation will help address the misalignment of roles at DCCL, such as the sales and service departments, with each having different goals and incentive structures. An effective evaluation of jobs can ensure that the compensation and rewards system aligns with the responsibilities and contributions of each job role, thereby reducing conflicts, improving organizational performance and ensures that employees are appropriately compensated according to the significance of their roles
3. Enhancing Customer Service: Job evaluation will help address the decline in customer satisfaction due to poor service DCCL. By evaluating jobs, the organization can ensure that roles are properly defined, responsibilities are clear, and employees are adequately rewarded for their efforts through a fair and equitable compensation system, promoting a sense of fairness among employees and leading to improved service quality.
4. Improving Organizational Efficiency: Job evaluation can help DCCL identify redundancies, streamline operations, and improve efficiency. It can also identify the skills and competencies required for each job, aiding in recruitment, training and development efforts.

Describe a job evaluation plan design procedures for DCCL (i.e. Explain that you will be using the Point Method and what it is involved in this process)