Purpose of the assignment

The purpose of this assignment is to analyze and understand the strategic role played by process and quality improvement initiatives in the operational excellence program.

Case Study

Srujana, H. M., Saranga, H., & Dinesh Kumar, U. (2015).

Era of quality at the Akshaya Patra foundation.

Please read the article provided on the course Moodle page and answer the following questions:

• What was the incident to spark to the creation of Acharya of the International Society for Krishna Consciousness (ISKCON)?
• What was the main goal of the Akshaya Patra Foundation (TAPF)?
• What was the mission of Acharya of the International Society for Krishna Consciousness (ISKCON)?
• What was the vision of the Akshaya Patra Foundation (TAPF)?
• What were the two main challenges for the Akshaya Patra Foundation (TAPF)?
• What were the supporting statistics for the mission statement?
• What were the significant challenges faced while providing government-sponsored midday meals?
• Briefly explain the operating model of the Akshaya Patra Foundation (TAPF).
• What were the quality challenges?
• How the Akshaya Patra Foundation (TAPF) built a culture of quality?
• How does the feedback system work? Give an example.
• What were the metrics covering all operational processes in case?
• What was the major challenge to adopt to use Six Sigma?
• Describe the Six Sigma adoption process explained in the case.

Format of Case Study Answers

The report's title should contain the original article's name AND a phrase that lets the reader know that this is a case study. (TITLE: Case Study; TITLE: Article Title)

Introduction: Start the summary with a sentence that includes the article's title, the author's name and the article's main idea. The outline of the paper should be short. Only have the essential details.

Answers: The answers are the most important part, write very clearly and concisely. Be sure to be specific and refer to the article when necessary.

Conclusion: Conclude your report with 3-4 sentences that comment on what you've learned from the case study.