Purpose of the assignment

The purpose of this assignment is to analyze and understand the strategic role played by process and quality improvement initiatives in operational excellence program.

Case Study

Srujana, H. M., Saranga, H., & Dinesh Kumar, U. (2015).

Era of quality at the Akshaya Patra foundation.

Please read the article provided on course Moodle page and answer the following questions:

• What was the incident to spark to create Acharya of the International Society for Krishna Consciousness (ISKCON)?
• What was the main goal the Akshaya Patra Foundation (TAPF)?
• What was the mission of Acharya of the International Society for Krishna Consciousness (ISKCON)?
• What was the vision of the Akshaya Patra Foundation (TAPF)?
• What were the two main challenges for the Akshaya Patra Foundation (TAPF)?
• What were the supporting statistics for the mission statement?
• What were the major challenges faced during the provision of government-sponsored midday meals?
• Briefly explain the operating model of the Akshaya Patra Foundation (TAPF).
• What were the quality challenges?
• How the Akshaya Patra Foundation (TAPF) built the culture of quality?
• How the feedback system worked, give an example?
• What were the metrics covering all operational processes in case?
• What was the major challenge to adopt to use Six Sigma?
• Describe Six Sigma adoption process explained in case.

Format of Case Study Answers

The title of the report should contain the name of the original article AND a phrase that lets the reader know that this is a case study. (TITLE: Case Study; TITLE: Article Title)

Introduction: Start the summary with a sentence that includes the article's title, the author's name and the main idea of the article. The summary of the article should be short. Only include the major details.

Answers: The answers are the most important part, write very clear and concise. Be sure to be specific and refer to the article when necessary.

Conclusion: Conclude your report with 3-4 sentences that give an overall comment about what you've learned from case study.

Tips for Success:

• Read the case (all of it!) carefully and make sure you understand it fully.
• Take notes of the important points in the case and your thoughts on them.
• Ensure you answer the questions in your own words.
• Use the cover page as provided with the Assignment for submission
• Ensure you complete the report in your own words.Sources must be clearly cited within the report and references must be provided.
• Electronic submissions in MS Word format will be made with Moodle (Turnitin).