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Putting IT shared services aside, how can concepts related to the role of a Business Relationship Manager such as Business Relationship Maturity Model, Customer Relationship

Putting IT shared services aside, how can concepts related to the role of a Business Relationship Manager such as Business Relationship Maturity Model, Customer Relationship Management, and Business Intelligence Framework be transferred to shared service organizations like legal, finance, marketing, and HR in a company. Provide examples from an Air Force organization point of view

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