Pyramid Printing Companys Controller, Sally Sound, has been approached by the Production Manager, Darrell Dailey, regarding the cost of quality, given the spoilage experienced in April 2017. Darrell indicates that improvements in the proofing process would be required in order to mitigate the risk of incurring similar, significant quality costs. As the presses are beginning to show their age, the company has to dedicate more resources to quality initiatives, Dailey indicated.

What are the four types of quality costs? Under which quality cost category does the cost of enhancing the proofing process, as described above, fall? For the most effective quality cost benefit, under which category of quality costs should resources be concentrated?

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