Q 1.Formanyservices,demandcannotbesmoothedveryeffectively.Noinducementsarelikely to change this demand pattern substantially; therefore, control must come from adjusting service capacity to match demand. Several strategies can beused to achieve this goal. StateTW0 factorsthatlimittheservicecapacityinairlinesandwouldimpacttheairlines serviceoperations.

Q 2.

Service managers have difficulty describing their product. This problem is partly aresult of theintangiblenatureofservices,butduefortothepresenceofthecustomerintheprocess thatcreatesaconcernforthetotalserviceexperience.Theservicepackageisdefinedasa bundle of goods and services with information that is provided in some environment. Therefore, explain F1VE conditions on how the manager of the budget hotel would facilitatetheservicepackagetosatisfytheguests.

Please Answer In very details. not in short