q 31,32

Which of the following is not true about Philip Crosby's idea of "Quality is Free?" Quality pays for itself in the long run The costs can be classified as good, bad and ugly costs of quality When we improve quality, prevention costs go up but the other three costs go down When quality is given for free, the company can acquire more customers Question 32 ( 2 points) If the lot size is to be reduced in a JT system, then the inventory will be high productivity will be low it is difficult to control quality setup times must be small