Q1. A client urgently seeks to pick up money from his trust fund. Your senior collegue always deals with this type of business, but he is not available for 3hours. You find the fund alone, and find it has been set up in a way which means the client cannot access the fund by himself, but either of two children could. However, there could be legal repercussion for the firm. What is the best and least sollution for you? 1.See whether another senior collegue is advice you how to deal with the issue. 2. Explain to the client that he is not able to access his fund, because of the fund setting 3. Explain to the customer, due to the way the fund sets up, only his children are able to access

Q2. The client prefers to wait until the usual senior collegue is available. he asks you about discrepancy in the transaction process report. These figures connect to the client's investments, so you appreciate his concern. you understand unresolved internal reconciliation problem that may be to blame. However, the your knowledge about the field is limited. However, your manager is part of a taskforce that is search for the issue. What is the best and least sollution for you? 1.Transfer to the call to your senior manager, including a clear overview of the customer's issue. 2. Say you will investigate and respond to the client with a detailed response. 3. Tell the customer what you know and say you will provide additional information if needed.