Q1 (a) Explain the term 'psychological contract" suggesting THREE examples from NUL to support your answer. (10 marks) (b) Discuss the influence of organisational culture on team performance at NUL. (15 marks) Q2 (a) Explain the benefits for NUL of developing a more diverse workforce. (12 marks) (b) Appraise the factors influencing job satisfaction within the team at NUL. (13 marks) Q3 (a) Summarise the probable causes of organisational conflict at NUL. (9 marks) (b) Evaluate possible conflict resolution approaches that might be utilised by the NUL management to alleviate the problems being experienced at the distribution centre. (16 marks)