Q1. Draw a BPMN Diagram to implement the following business process. The steps are as

follows:

1. The customer sends order (items and quantities).

2. The order arrives at reseller.

3. On arrival of an order message, for every order item, the reseller checks if the ordered items and quantity is available in local inventory.

a. If the item is enough in stock (Yes), ship item to the customer immediately.

b. If the item is not available (No), order item from the supplier. Upon arrival of the item, send it to the customer.

4. After sending an item to the customer, check if all order items have been shipped.

a. If all items have been shipped, bill the customer.

b. If all items have not been shipped, wait for items to arrive.

Q2. In Q1,

a) Identify the actors (stakeholders) involved and their activities.

b) Identify the appropriate metrics that should be used to measure the performance of this business process.

c) Assume yourself as a business process manager/expert and identify the potential issues/problems associated with this business process, and suggest valid solutions with managerial implications.

d) Identify the challenges you might face while suggesting those solutions. How would you handle them and convince the process owner to adopt your suggested solutions?