1. Explain why it is necessary to work with team members to establish and agree on the team's purpose and to identify roles and responsibilities.

Q2. Why are outcomes, KPIs and goals an important part of the performance plan developed for work teams? Explain how the performance planning process assists with establishing team activities including communication processes.

Q3. Using the GPRI model, provide two examples for each of the four components that represent team effectiveness

Q4. Explain the concept of team dynamics and the impact of team dynamics on the functioning of the team

Q5. Explain what performance management is.

Q6. List eight factors that must be considered in performance management.

Q7. What support might team members require so they can meet expected performance outcomes?

Q8. Provide five examples of how can team leaders ensure that team members have input into team planning, decision-making and other operational aspects?

Q9. Explain the term "team consensus", and identify the four factors that Cole(2016) states must be considered when preparing for a discussion where consensus is being sought.

Q10. Explain how workplace communication is defined by Samson, Donnet and Daft (2018), and identify four types of communication that may be observed in the workplace, including examples of the types of resourses used in each.

Q11. Explain the following statement: 'In children's education and care services, communication tends to be decentralised or open'.

Q12. Explain why open communication is an effective strategy to use in children's education and care services.

Q13. A. According to Rodd (2013) interpersonal conflict is the main source of conflict in children's education and care services. Provide four examples of why interpersonal conflict may arise.

B. List eight qualities that must be present for teams to feel that they can act with a degree of autonomy to resolve problems as they arise.

Q14. Explain the conflict resolution process. You may use examples for each step you have identified.

Q15. Define each of the following strategies which can be used to resolve workplace issues.

• Negotiate
• Mediate