Q1. Integrative negotiation is:

• A negotiation approach in which the parties goals are not seen as mutually exclusive, but the
• focus is on both sides reaching their objectives
• A negotiation formalized by law or contract
• A negotiation approach in which the goals of the parties are in conflict and each party seeks to maximize its resources
• A joint process of finding a mutually acceptable solution to complex conflict

Q2. Which of the following is NOT a personality type in Holland's theory of occupational choice?

• Conventional
• Realistic
• Social
• Aspirational

Q3. Which of the following is NOT a stage of the organizational socialization process?

• Orientation
• Encounter
• Anticipatory socialization
• Change and acquisition

Q4. What are the steps in Lewin's change model?

• Changing, adapting, fixing
• Assessing, planning, executing
• Starting, changing, stopping
• Unfreezing, moving, refreezing

Q5. When managing conflict, if an issue is trivial, more important concerns are pressing, or the potential disruption outweighs the benefits of resolution, what conflict management style should be used?

Competing

Accommodating

Collaborating

Avoiding

Q6. Eleanor's conflict management style is uncooperative and assertive. This style is effective when quick, decisive action is vital. What is Eleanor's conflict management style?

• Competing
• Avoiding
• Accommodating
• Compromising

Q7.Eric and Alison are on the same work team. They have a conflict about the goals of the team. What type of conflict is this?

• Intra-group conflict
• Inter-organizational conflict
• Inter-group conflict
• Inter-role conflict

Q8. Lisa is a new employee at Google. and a way to interpret the meaning of organizational events. provides Lisa with a sense of identity

• Organizational culture
• First day orientation
• On the job training
• Meeting the company president

Q9. Due to the COVID-19 pandemic, Becca began working from home instead of at the office. This is an example of a career:

• Continuation
• Evolution
• Disruption
• Advancement

Q10. Survey feedback, quality programs, and team building are all development techniques.

organization

• Skills-focused
• Group-focused
• Individual-focused
• Change-focused

Q11. Bellamy has just been matched with a mentor through a formal mentorship program in their organization. Which stage of mentorship is Bellamy in?

• Initiation
• Cultivation
• Separation
• Redefinition

Q12. Abby is exploring career paths in their chosen field, seeking a mentor, and negotiating with their partner to navigate both of their careers. Which career stage is Abby in?

• Withdrawal
• Establishment
• Maintenance
• Advancement

Q13. In their career, Thelonius has remained loyal to one organization for twenty years in exchange for job security. This is an example of the career paradigm:

Organizational

Vocational

Old

New

Q14. Company XYZ says they value recycling and the environment. However, Company XYZ does not provide recycling containers in employee breakrooms and dumps untreated sewage into nearby lakes. This is a difference between_____values and ____values.

• Good and bad
• Enacted and espoused
• Espoused and enacted
• Official and unofficial

Q15. Which of the following best describes the role of jobs in a career?

• Jobs and careers are exactly the same thing
• A career consists of many jobs
• Jobs and careers have nothing to do with each other
• One job leads to another in a perfectly straight line to" create a' career

Q16. Lengthy periods of stability interrupted by brief periods of fundamental change is:

• Lewin's model of organizational change
• Unplanned change
• Organization development
• Punctuated equilibrium

Q17. ______change is of a relatively small scope, such as making small improvements.

• Transformational
• Unplanned
• Incremental
• Strategic

Q18. A systematic approach to organizational improvement that applies behavioral science theory and research in order to increase individual and organizational well-being and effectiveness is:

Change management

Improvement management

Organization development

Scientific management

Q19. Which type of difficult negotiator appears to be reasonable while making impossible demands?

Long pauser

Sheeps clothing

Dummy

Interrogator

Q20. In the____career stage, individuals negotiate psychological contracts, experience the stress of socialization, and transition from organizational outsider to insider.

Maintenance

Advancement

Establishment

Withdrawal

Q21. In the context of managing change, an example of failed technological change is:

• Tesla
• Google
• Netflix
• Kodak

Q22. Conflict management styles can be categorized by:

• Cooperativeness and assertiveness
• Power and rights
• Task orientation and relationship orientation
• Distributiveness and integrativeness

Q23. The compromising conflict management style is:

• Uncooperative and unassertive
• Moderately cooperative and moderately assertive
• Cooperative and unassertive
• Cooperative and assertive

Q24. Which of the following is NOT an effective conflict management technique?

• Changing structure
• Confronting and negotiating
• Appealing to superordinate goals
• Administrative orbiting

Q25. When negotiating, Bellamy frequently does not answer immediately and appears to give comments substantial thought with long silences. Which type of difficult negotiator is Bellamy?

• Mocker
• Aggressive
• Long pauser
• Dummy

Q26. An individual who provides guidance, coaching, counseling, and friendship to a protg is a:

• Mentor
• Sponsor
• Helper
• Manager

Q27. Amber has a conflict with Greg at work. Amber spreads untrue rumors about Greg.

What conflict management technique is Amber using?

• Appealing to superordinate goals
• Character assassination
• Expanding resources
• Secrecy

Q28. Amber has a conflict with Greg at work. Amber spreads untrue rumors about Greg.

What conflict management technique is Amber using?

• Appealing to superordinate goals
• Character assassination
• Expanding resources
• Secrecy

Q29. An organizational culture that encourages confidence and risk taking among employees, has leadership that produces change, and focuses on the changing needs of customers is the perspective.

• Fit
• Adaptation
• Effective
• Strong

Q30. The most visible component of organizational culture is:

• Values
• Artifacts
• Assumptions
• Newcomer socialization

Q31. Geralt and Renfri are negotiating. Renfri sneers and mocks everything that Geralt says, hoping Geralt will become frustrated and reveal too much information. What type of difficult negotiator is Renfri?

• Divide-and-conqueror
• Mocker
• Dummy
• Sheeps clothing

Q32. Specialization, interdependence, common resources, goal differences, authority relationships, status inconsistencies, and jurisdictional ambiguities are all factors that cause conflict in organizations.

Intergroup

Stressful

Personal

Structural

Q33. Conflict that occurs between two or more organizations is:

• Inter-group conflict
• Intra-group conflict
• Inter-organizational conflict
• Inter-role conflict

Q34. Conflict that occurs between two or more organizations is:

• Inter-group conflict
• Intra-group conflict
• Inter-organizational conflict
• Inter-role conflict

Q35. Which of the following is NOT a reason that change is resisted?

• Poor leadership
• Personality
• Fear of loss
• Fear of failure

Q36. Which of the following is NOT an external force of change?

Technological change

Workforce diversity

Globalization

Change in leadership

Q37. A ____ is the pattern of work-related experiences that span the course of a person's life.

• Vocation
• Calling
• Career
• Job

Q38. Which of the following is NOT a type of work-home conflict?

• Action-based
• Time-based
• Behavior-based
• Strain-based

Q39. Marcus and Abby have a conflict at work. Marcus is wrong. What conflict management style should Marcus use?

• Compromising
• Competing
• Avoiding
• Accommodating

Q40. Organizational culture:

Eats strategy for breakfast

Can be overcome by good business strategy

Is less important than commitment to outstanding performance

Does not change in response to external events

Q41. Ethical behavior, workforce diversity, globalization, and technological change are all:

• External forces for change
• Planned changes
• Internal forces for change
• Reasons to implement organization development

Q42. Harper's employer has begun offering a skills training, a wellness program, and career planning. What is this an example of?

• Team-focused organizational development
• Individual-focused organizational development
• Employee retention efforts
• Change management

Q43. Which of the following is NOT a career structure?

• Career lattice
• Career maze
• Career path
• Career ladder

Q44. Change in which the organization moves to a radically different, and sometime unknown, future state is:

• Innovative change
• Transformational change
• Incremental change
• Strategic change

Q45. The least visible level of organizational culture is:

• Newcomer socialization
• Artifacts
• Assumptions
• Values

Q46. Figuring out who you are, determining what you want to be known for, preparing an elevator pitch, and growing your online presence are all steps toward:

• The establishment career stage
• Holland's theory of occupational choice
• Developing a personal brand
• The new career paradigm

Q47. A pattern of basic assumptions that are considered valid and that are taught to new members as the way to perceive, think, and feel in the organization is:

• Organizational norms
• Artifacts
• Values
• Organizational culture

Q48. In the context of managing change, an example of failed globalization is:

• Target's expansion into Canada
• KFC's expansion into Japan
• Amazon's expansion into Canada
• McDonald's expansion across the globe

Q49. For the past two weeks, Monty has stayed late at work every night to meet a deadline.

This has resulted in Monty being unable to eat dinner with their family and read a bedtime story to their children. What type of conflict is Monty experiencing?

Stress-work

Work-family

Boss-family

Family-work

Q50. Which type of difficult negotiator appears to be reasonable while making impossible demands?

Long pauser

Sheeps clothing

Dummy

Interrogator

Q51. Jasper is planning to retire at the end of the year. Which career stage is Jasper in?

Withdrawal

Establishment

Advancement

Maintenance

Q52. After working for Google for six months, Yennfer is experiencing job dissatisfaction, low work motivation, lack of commitment to the organization, and low performance.

This is the result of newcomer socialization.

Unsuccessful

Adaptive

Successful

Normal

Q53. The compromising conflict management style is:

• Uncooperative and unassertive
• Moderately cooperative and moderately assertive
• Cooperative and unassertive
• Cooperative and assertive

Q54. Which of the following is NOT a stage of the organizational socialization process?

Orientation

Encounter

Anticipatory socialization

Change and acquisition

Q55. Survey feedback, quality programs, and team building are all development techniques.

organization

• Skills-focused
• Group-focused
• Individual-focused
• Change-focused

Q56. What are the steps in Lewin's change model?

Changing, adapting, fixing

Assessing, planning, executing

Starting, changing, stopping

Unfreezing, moving, refreezing

Q57. Eric and Alison are on the same work team. They have a conflict about the goals of the team. What type of conflict is this?

• Intra-group conflict
• Inter-organizational conflict
• Inter-group conflict
• Inter-role conflict

Q58. Due to the COVID-19 pandemic, Becca began working from home instead of at the office. This is an example of a career:

Continuation

Evolution

Disruption

Advancement

Q59. When managing conflict, if an issue is trivial, more important concerns are pressing, or the potential disruption outweighs the benefits of resolution, what conflict management style should be used?

• Competing
• Accommodating
• Collaborating
• Avoiding

Q60. Which of the following is NOT a personality type in Holland's theory of occupational choice?

• Conventional
• Realistic
• Social
• Aspirational