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Q1. Retail bank has different distribution channels to facilitate customers and give him different options to use banking services. This choice helps the customer to

Q1. Retail bank has different distribution channels to facilitate customers and give him different options to use banking services. This choice helps the customer to choose the channel he deems fit at that point of time. Explain the different channels and also explain why banks are discouraging customers to visit branch for financial transactions

Subject( Retail banking) Marks(10)

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