Q.1

The sales channel project team of a phone selling company has provided the following BPMN 2.0 diagram below for the over-the phone sales process. You are a member of this team from the accounting department.

1. Suggest a different sales channel that is more efficient and less costly than the current process.

2. Identify new activities and document your suggestion with a BPMN 2.0 diagram.

3. State how the new sales process could eliminate the current problems and create new opportunities.

4. Do you see any changes in the control the accounting department has over the new sales process?