Q1. Which following can be acts that make it unlawful to discriminate against someone at work?

A) Racial Discrimination Act 1975

B)Sex Discrimination Act 1984

C) Human rights and equal opportunity commission Act 1996

D) Disability discrimination Act 1992

E) Age discrimination Act 1992

Q2.Describe Three benefits of a diverse workforce.

Q3. How can you adjust your communication when interacting someone with a language other than english?

A) Speak clearly and pronounce words correctly

B) opt for simply words

C)repeat if necessary

D) Avoid Slang

Q4. Which of the following information bussiness should provide to consumers about how they will handle their personal information according to privacy law?

A) how the data will be used e.g. to verify a consumer's identity, to provide the consumer with details of products and services offered by the company

B)Who data will be disclosed to e.g. to related companies

C)security of data e.g. how data passed over the internet is kept secure

D)how a consumer can assess and correct their personal information

E)how they can opt out of marketing communications

Q5. which of the following practices businesses must not engage in according to the Competition and consumer act 2010?

A) making statements that are misleading or deceptive eg using a trading name that suggest an affiliation with a well-established company

B)making exaggerated claims such a cafe owner saying they make the best coffee in the world

C) offering free gifts when there is no intention to provide them

D) Businesses must not make false or misleading representations about the country of origin of goods, australian consumers law set out criteria for businesses to follow when making claims about the country of origin of goods

E) misleading the public about the nature, manufacturiung process, characteristics, suitability for purpose of the quantity of any goods or services

Q6. Briefly discuss the importance for direct marketing business to abide by the Australian direct marketing code of practice.