Q1. You work in the investment bank. 'You have been asked to make a dividend payment to a customer for a security they held . They were supposed to receive 70usd, but they only received 20usd. You Informed the client that the settlement department is activately addressing the problem, and provided the information why the issue happened.You inform the client that the settlements team is Investigating the problem and reassure them that they will be paid as soon as possible. The following day, the settlements team tells you that there was an error in the calculations and that this has impacted 20% of alI clients that were supposed to receive this dividend payment,The settlements team asks how you would like to respond to the client.

Please choose the best effective solution and least effective solution respectively.

1.Call the client and Inform him that this problem was a calculation error that has now been fixed. He will be repaid the correct amount shortly and this error should not

2.Call the client and to protect the Bank's positive image. inform him that the mistake occurred due to a third party vendor's miscalculation

3.Ask the settlements team to contact the client and Inform. him that the Issue has been resolved and that he should receive his correct dividend payment shortly.

Q2-a.You work in the investment bank. A client urgently seeks to pick up money from his trust fund. Your senior colleague always deals with this type of business, but he is not available for 3hours. You find the fund alone, and find it has been set up in a way which means the client cannot access the fund by himself, but either of two children could. However, there could be legal repercussion for the firm.

Please choose the best effective solution and least effective solution respectively.

1.See whether another senior colleague is advice you how to deal with the issue.

2. Explain to the client that he is not able to access his fund, because of the fund setting

3. Explain to the customer, due to the way the fund sets up, only his children are able to access

Q2-b. The client prefers to wait until the usual senior colleague is available. he asks you about discrepancy in the transaction process report.

These figures connect to the client's investments, so you appreciate his concern. you understand unresolved internal reconciliation problem that may be to blame. However, the your knowledge about the field is limited. However, your manager is part of a task-force that is search for the issue.

Please choose the best effective solution and least effective solution respectively.

1.Transfer to the call to your senior manager, including a clear overview of the customer's issue.

2. Say you will investigate and respond to the client with a detailed response.

3. Tell the customer what you know and say you will provide additional information if needed.

Q2-c. You Investigate the possibility that an Internal reconciliation error might have caused the discrepancies In the client's transaction process, A figure that should have been S1,000 is showing as $700 on one system. Further investigation suggests that the source data has been extracted incorrectly.

Please choose the best effective solution and least effective solution respectively.

1. Seek advice from your manager about how to resolve the issue.

2.Conclude that it is an IT problem and pass it to the IT department to resolve

3.Examine the source data yourself to see what may have gone wrong.