Q10. How can you ensure that your contribution to the work team shall serve as a role model for others?

Q11. List common methods used in business environments to ensure that the team have all information

communicated successfully.

Q12. Conflicts often occur in the workplace and needed to be managed these conflicts effectively. Explain the reasons why conflicts and unresolved issues need to be managed and the steps that are involved in taking corrective action. List the relevant team members / authorities that may need to be involved in resolving such problems.

course BSBWOR502 Lead and Manage team effectiveness