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Q11. Explain how you can acknowledge the views of all involved parties when a conflict situation may arise. Q12. Explain how you can respond

Q11. Explain how you can acknowledge the views of all involved parties when a conflict situation may arise. Q12. Explain how you can respond to all involved parties in a sensitive, courteous, respectful, and discreet manner. Q13. Why is it important to minimise the impact of conflict on other colleagues and customers?

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