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Q2 - 5 Dimensions in the SERVICE QUALITY model For each of the 5 dimensions of the SERVQUAL model, discuss what customers would expect a

Q2 - 5 Dimensions in the SERVICE QUALITY model

For each of the 5 dimensions of the SERVQUAL model, discuss what customers would expect a Car Riding Service (Gojek, Uber, Grab) to do to offer to meet the higher service quality expected.

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