Q.2. 7 C Transformation (5x2) 10 marks

1. Complete the following statements with a'you attitude'; Avoid negative - unpleasant words to show consideration

1. You made an error in this high profile project that has put us three days behind schedule.

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1. You did not supply all of your receipts within the given period of time, for the refund claim. So we are moving forward with our new non-refundable policy.

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1. Starting in December, our company will offer you seminars on healthy living.

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1. You cannot use your Cop-ez card unless you find a copy machine that accepts

Cop-ez cards.