Q2 HIJ, Inc. implements a policy mandating yearly business review meetings with all suppliers with whom it has an annual spend in excess of $10,000. This amounts to 80% of the rm's supply base. These business review meetings alternate hosting sites and include senior management representation from both parties, collaborative agendas, and post-meeting takeaways. Q. Midway through the second year of the program, HIJ's management receives feedback from participants saying they are spending too much time trying to maintain compliance with this policy, and that most of these meetings do not deliver signicant value. Based on this situation, the MOST likely problem for H1] involves