Question
Q2. You're the manager of a call center, and you're trying to improve customer satisfaction by reducing wait times. How could you use business intelligence
Q2. You're the manager of a call center, and you're trying to improve customer satisfaction by reducing wait times. How could you use business intelligence to analyze call volume data and identify the most common reasons for long wait times?
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Entrepreneurial Small Business
Authors: Jerome Katz, Richard Green
4th edition
78029422, 978-0077513009, 77513002, 978-0078029424
