Q.3.2 Recommend narratives as a knowledge capture mechanism to capture tacit (10) knowledge in the education and training business. Q.3.1 (10) Describe how artificial intelligence could be a key technology for applying knowledge in the education and training business. Q.3.3 Discuss potential barriers to the use of knowledge capture systems in the (10) education and training business. Q.2.2 Explain why a knowledge management solution should consider all four KM (10) processes and not place too much emphasis on any one process