Q4

Question 1 Not yet answered Marked out of 1.00 t;' Flag question Question 2 Not yet answered Marked out of 1.00 V." Flag question Question 3 Not yet answered Marked out of 1.00 if Flag question Question 4 Not yet answered Marked out of 1.00 i' Flag question Question 5 Not yet answered Marked out of 1.00 l:' Flag question Kirkpatrick's typology of change: Select one: ('\\ V a. identifies three basic types of reactions to changeI including positive, negative and mixed reactions. (3 b. portrays reactions to change as dynamic and evolving. (I) o. aims to eliminate negative reactions to change. (3 d. All of the above. Resistance to change: Select one: n ~_2 a. ( a ., K r x -\\ .2 I) c. -3 d. should be overcome. is inevitable and impossible to manage. is difficult yet possible to manage. is inevitable and always negative. Key reasons behind resistance to change include: Select one: /'\\ ~_2 a. C) b. Ix. J F' fear of the unknown. the perception of threat to existing power bases. lack of proper communication and misunderstanding. All of the above. Withdrawal is a form of resistance to change that: Select one: .. u a. m V b. '\\ g_ ., K .3 d. .0 is an explicit, active, confrontational and often end in clashes and violence. is passive following a sense of helplessness in employees. can involve a mental pulling out from the work environment. b and c above. What are background conversations? Select one: C) a. Different types of 'talk' that can have a significant influence on reactions to change. C3 b. A form of dialogue focused on the external background of change. (3 c. Free communication designed to overcome resistance to change. All of the above. Question 6 Conversations for complacency tend to: Not yet answered Select one Marked out of O a. look to past success in order to make a case for leaving things unchanged. 1.0 Flag O b. look to past failure in order to argue that since things have not worked in the past, they will probably not work in the present. question O c. question the real motives of change agents following previous disappointment from unmet expectations and unfulfilled promises. O d. All of the above. Question 7 Conversations for closure: Not ye answered Select one: Marked out of 1.00 O a. translate a distrust and disbelief in others. Flag b. lead to exacerbated feelings of helplessness and resignation. question O c. serve to clarify the objectives and outcomes of change and the roles and responsibilities associated with it. O d. result in a feeling of frustration that nothing is ever really going to change. Question 8 According to Paton and McCalman, some of the ways to manage resistance to change include: Not yet answered Select one Marked out of O a. effective communication to clarify the reasons for change. 1.00 P Flag b. the development of an action plan to implement and monitor change. question O c. intimidation of employees as a means of eliminating all forms of resistance. O d. Both a and b above. Question 9 The coping cycle can be used to: Not ye answered Select one: Marked out of O a. identify the key stages of psychological reactions to change. 1.00 P Flag O b. minimise the potential for individual resistance to change. question O c. Both a and b O d. Neither a nor b. Question 10 The force-field analysis is a positioning tool for identifying both forces driving and restraining change and as such, can also inform action to both reduce the effects of restraining forces and increase those of driving forces. True or False? Not yet answered Select one: Marked out of O True 1.00 Flag O False