q5 If learners are new migrants their ability to communicate and understand English may be limited or non-existent. In this case what will be required and what support service may you need?

Question 6

Even with long-term migrants who can understand English, you may need to make adjustments to your delivery. What should you do?

Question 7

If a member of the group is profoundly deaf, what kind of expert support might you need?

Question 8

If a member of your group is wearing a hearing aid, what 2 things can you do to help them understand you when you are speaking?

Question 9

If a member of the group is disabled and requires the use of a wheelchair you will need to ensure that they have appropriate access. What else will you need to consider?

Question 10

You are not expected to be an expert in disability support and should seek advice from a specialist where possible. What else can be done and why?

Question 11

New migrants who have suffered abuse and violence may behave in a way that indicates a learning difficulty, because they won't speak up. Is this really a learning difficulty and what would you do to make the learner feel more secure and prepared to speak up?

Question 12

Who might you call upon to help with learning difficulties experienced by indigenous Australians

Question 13

What are the three quality indicators that RTOs must report to ASQA?

Question 14

In group training, you need to keep a record of attendance. Which of the quality indicators does this data contribute to?

Question 15

There is a special learner questionnaire that RTO's must use at the end of a course. Which of the quality indicators does this data contribute to

Question 16

You need to keep detailed records of formative assessment. What does formative assessment contribute to?

Question 17

What quality indicator relates to summative assessment data?

Question 18

For how many years must an RTO retain evidence of competency for each trainee?

Question 19

The quality management system must have a process whereby feedback is regularly analysed and the results reviewed. What is the purpose?

Question 20

Why would you personally want to review trainee feedback