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Q:Question:Task 1 a) The CEO of one of the biggest local banks is not convinced of the value of user experience (UX) metrics to test

Q:Question:Task 1 a) The CEO of one of the biggest local banks is not convinced of the value of user experience (UX) metrics to test their online banking application. How would you convince him of the value thereof? Make use of relevant banking terminology in your answer. 12 marks b) With reference to the bank's online banking application, which 5 critical tasks will usability metrics attempt to address? 5 marks TaskA:Answer:See a step by step answer

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