Qualitative: Data Collection and Analysis

Assignment 120% Instructions/Writing Prompts Using the interview transcript given, complete the tasks as follow: TASKS: 1. Setting up new project. 2. Create or import files into project. 3. Create files classification. 4. Create cases. 5. Create cases classification. 6. Create coding. 7. Produce an interview report and interpretation. 8. Produce an observation report and interpretation. You need to submit the following: 1. Soft copy of the report in Microsoft word 2. NVIVO outputs files. Q.1 Current use of time Bernadette In ten years from now - well, at my age I don't know that I'd be expecting much. If I'm still Ben around I think I'd probably need a lot more assistance and care. I doubt that I'd be doing In an "ordinary" week, how do you currently spend your time?(What takes most time, how volunteer work. Someone else's turn! much time spent on work, family, leisure etc...?) Q.2a Feelings about future time use? Bernadette Work? I'm retired now. But no, I guess I see my volunteer work as work Ben Family? Now my children have all grown up my family responsibilities are fairly small. All my Does it fit with your goals? Do you expect to have enough time to do what you want to do?) grandchildren live in other cities, so I'm not roped into baby sitting and the like. Yes - there's still shopping, housework etc - keeping a home. But I'm not too fussy about that. Maybe Bernadette amounts to 11.5 days per week. I will be disappointed not to be able to do the things I do now. I enjoy contributing to the Leisure? Well now I have two free days a week just to do whatever I want. A lot of reading, community, feeling like I've made a difference. I'll miss that. playing music with friends. We also like to go for a drive to some of the nicer parts of the island and take a picnic lunch. It's good to have time to enjoy such a lovely environment. Q.3 Volunteer work means? And then there's volunteering. I spend about a day a week running the community crafts group, a day every second week I volunteer for the Tourist Welcome centre, and also about a day a Ben week representing consumers and carers on various Mental Health committees. In an average "Volunteer work": what does that phrase mean to you? week I spend about 12 hours looking after injured wildlife. (This changes according to the season - the stone curlew breeding season is particularly busy time for us.) I also volunteer for half a Bernadette day a week keeping our little community church on the go. So - adding that all up: about three and a half days per week - half my time - is volunteer work. It's a way people can share their abilities and skills to benefit the community. I think a community is born out of the ethic of sharing with others - beyond close family and friends. I Q.1a Feelings about current time use? don't have a lot of wealth to share - so what I share is my time, my energy, my skills, my effort. Everyone seems to be quick to lament the 'lack of community spirit' in towns and cities. But Ben there's not so many people are willing to get off their backsides and volunteer to change that! In a small community like ours, no one can afford to pay someone to lobby the state government How do you feel about your time use now? Does it fit with your goals? Are there other things about the appalling state of our mental health services, to make sure consumers are treated you'd like to fit in? properly, with respect and dignity. And of course the state government isn't about to fund Bernadette someone - or if they did, the position would be compromised. That is one thing I worry about volunteers do prop up the system. But what do you do, let it collapse? I'd like to put more time into my work representing Mental Health consumers. I used to do a lot more work on state committees and conferences, but I found that it started to involve too much Q.4 Volunteering experience travel and I don't find it that easy to get around any more. Sometimes I feel a bit pressured to take on more - it's so hard to get other people to volunteer. Ben No one else seems to be willing to nominate for committees or take on visiting roles. I've had to learn my own limits though - if I take on too much responsibility, I either wear myself out or I You've told me about your current volunteer work? In the past, have you done other things? don't do justice to the work. I don't like to do a mediocre job. Bernadette Q.2 Time use ten years on I've never had a salaried job - partly because my health has always been poor, and because of my decision to play such a busy and active role raising four children. However, I would go potty Ben just sitting around at home. I've always been heavily involved in community groups and some of that work is pretty serious, pretty professional. You have to be well organized, you can't let Please think ahead, to your life ten years from now. How does your use of time look then? (What will your goals be then? Will you be employed? What will you do when you are not people down. Ben Q.6 Rewards for volunteer work What did you do, and when? Ben Bernadette What do you think motivates volunteers? (What do they get out of it?) I'd say in an average week I would have pretty much had a full-time work load with various voluntary roles - at the kids' school, running music classes, looking after injured wildlife and Bernadette doing a fair bit of work representing consumers in Mental Health. They could have a personal motivation. Often volunteers are connected in some way to their cause - through a family connection. Or the skills they donate are a personal passion - such as Ben cooking, or craft. How was the experience? Recognition is important, although it doesn't have to be personal. I get a boost out of seeing the community groups I work for in the paper. It shows that our contribution is noticed, is seen as Bernadette interesting news for other people. Sometimes it's a thankless task. Sometimes the politics of community groups can get pretty Perhaps the most important thing is a sense of achievement. If you feel you are doing something nasty. But mostly I feel like my work has made a difference. Even just to see one kid get excited well, and it's making a difference, even if the work is difficult at times, it keeps you going. and enthusiastic about music, feel proud of their achievements and do something they never thought they'd be able to. Or to take in a tiny joey with very little chance of survival, and see Q.6a Incentives for volunteering? them through all sorts of difficulty until that one day when you release them into the wild. That's heart-breaking of course, when you release them - they're like your babies, but it's what it's all Ben about. What incentives should be offered for volunteering? Ben Bernadette Would you do more in future? I think it's important to ensure everyone who volunteers gets two things. One's a thankyou for their work. Make sure someone bothers to say thank you! And the other is positive feedback Bernadette about the difference they have made. For example, the amount of money raised in fundraising, I don't have the health or energy to do any more. I'm trying to spend time passing on skills and and what that money means to the charity in a real sense. encouraging others to step up into the various roles I have. And of course I can then help them along, guide them through the whole process. Ben If you were volunteering your time, how would you like to be thanked? Q.5 What sorts of people volunteer? Bernadette Ben Personal gestures are the best. For example, I got a lovely letter last week from the sister of a What type of people volunteer? gentleman who has been shuffled between the Townsville hospital and the police cells because none would take responsibility and get him the help he needed. I took his case to the department Bernadette secretary and now he's been given more support in the community and thankfully he's stayed out I think they are community minded. And sharing. And they have to be energetic! a difference. Q.5a Typical volunteer worker? Ben Ben Do you think volunteers should be paid for their costs? Can you describe a typical volunteer? Bernadette Bernadette Not necessarily - a group should make it clear what costs will be covered and reimbursed - and It's a mixture of pragmatism and idealism. You must be at least a bit stubborn - refuse to admit then it should be up to the volunteer whether they take part in anything that might need them to defeat, we can change things! It helps keep you going when things get tough. contribute money or materials off their own back. Q.7 images of volunteers Interview with Fredric I'd like to show you some photos of volunteers at work. For each, please give your thoughts about the situation and the people, what you think of their contributions and of their motivations. Q.1 Current use of time Interviewer: show Images of Volunteers card. Ben Q.7a Conservation in Sri Lanka In an "ordinary" week, how do you currently spend your time? (What takes most time, how much time spent on work, family, leisure etc...?) Ben Fredric Your thoughts about Louise and her volunteer work? Well, five days of the week are real work. Some nights after work I try to do something other Bernadette than just have dinner and watch TV, such as play tennis, go to a restaurant or the pictures. We try to do something like this at least two of the five working day evenings, but often it is less Louise must be a very adventurous type - to volunteer in a foreign country. It looks like she than two. On the weekend, Saturday morning is reserved for the weekly shopping. After that I works closely with the local community, which is good. She seems to have the trust and the go off to my weekly round of golf. That pretty much takes up Saturday day. On Saturday interest of the children, which means they might carry on her work when she leaves. I wonder how much influence she would have politically though. You need to be able to lobby and fight evenings we either just stay in and have a nice dinner or we go out with friends - about 50/50 governments sometimes, and that might be hard as an outsider. If you don't have that influence either way. Sunday morning is Church and then the afternoon is pretty much just a bit of relaxation - some gardening, TV, reading or just pottering around. you might in the long run actually do more harm than good. I don't want to sound negative, but it's no good making the people in these countries dependent on well-off kids flying over in their Q.1a Feelings about current time use? vacations and then rushing back home to their privileged life. Q.7b Housing in Honduras Ben How do you feel about your time use now? Does it fit with your goals? Are there other things Ben you'd like to fit in? Your thoughts about Ross and the work he is doing? Fredric Bernadette Oh I like to think I've got a pretty good balance in life. I believe in a balanced lifestyle - an This is good work - I hope he's involving local labourers though. At least he knows that when he appropriate amount of time for work, rest and play, as they say. Although like everyone else, I guess, I wouldn't mind working a bit less and having more time for the other stuff. But I can't leaves Honduras, his project will have left behind something of lasting benefit - the actual houses they built. I wonder how he's learnt to adapt his skills to the local environment - I doubt complain. he has access to the same materials and tools he would use at home. This would be a good opportunity for young single men with a trade. Q.2 Time use ten years on Q.7c Food program in Melbourne Ben Please think ahead, to your life ten years from now. How does your use of time look then? Ben (What will your goals be then? Will you be employed? What will you do when you are not Your thoughts about Katie and her volunteer work? working...?) Bernadette Fredric She is probably a mother - and has extended her caring from her children (who are now grown Ten years from now I imagine it will be pretty much the same as now. As I said, I reckon I've up) to the people who come in for food. I think Katie probably enjoys the social aspect of her got it pretty right as far as balance goes. work - meeting with other ladies in the program. I'm sure they all swap photos and stories of grandchildren. It would be tiring work and heartbreaking sometimes, when you see people whose Q.2a Feelings about future time use? lives are falling apart. So the social aspect would offer some important emotional support to keep her going. Ben Does it fit with your goals? Do you expect to have enough time to do what you want to do?) Fredric thought much about it. I mean, as I said, I've got most of my time already allocated to work, rest Well, because I've got it pretty right, I don't really have any goal to change my lifestyle much in and play. Maybe I could start thinking about giving up a little of my time for something like that. that timeframe. Although it would be nice to will the lottery and retire from work - but that's Our church does a lot of good charity work in the neighbourhood. I suppose I could get involved just being greedy. in that a bit, although I'm not sure what exactly. I'd be doing something good for the community and the church. Q.3 Volunteer work means? If you mean full-time volunteer work, you know, going overseas for a while, I don't think so. I've just got too many commitments here, work and so on. Ben "Volunteer work": what does that phrase mean to you? Q.5 What sorts of people volunteer? Fredric Ben To me, "volunteer work" means doing something for, broadly speaking, community benefit, that What type of people volunteer? you give up your time for free for. Fredric Q.4 Volunteering experience Well, I honestly think most volunteers have what I would call "Christian" values. I don't mean they're Christians, just that they have that sort of community-minded values and ethics. I'm sure Ben people of other religions have them too. And I suppose you need to have a bit of spare time too Have you done any volunteer work? - you can't really dedicate a lot of time to volunteer work if you don't have it in the first place. Fredric going to fit in volunteer work? Yes, I think you'd call it volunteer work Q.5a Typical volunteer worker? Ben Ben What did you do, and when? Can you describe a typical volunteer? Fredric Fredric When I was much younger I used to help organize the church Saturday Night Socials that we put Well, as I said, someone with a community-minded spirit and plenty of spare time. I don't know on for the younger members of the parish. You'd call that volunteer work, wouldn't you? of any people who do volunteer work who are working full-time. What with kids and commitments, there just isn't enough time if you're working. Ben Yes, ifyou do. How was the experience? Ben For each "typical", do you know anyone like that? What do you think of them? Fredric I enjoyed it very much. But this was probably as much because I enjoyed it as social interaction Fredric with like-minded people. And I felt I was doing something of use for the church. It didn't really The only volunteers I know are the ones doing community work for the Church. They are all feel like volunteer work. I mean, volunteer work usually involves some sort of hardship or housewives. That's not very politically correct, is it? I mean married ladies at home who are not sacrifice on the part of the volunteer, and I didn't feel anything like that. employed full-time. I mean, they're not paid, they're just home, with spare time. Of course there are other people who do volunteer work; students and so on. They have plenty Ben of spare time. Would you do more in future? I don't know anyone who has gone overseas to do volunteer work. But you know, I think that's Fredric more a self-indulgent thing, a chance to travel, and maybe your parents put in some of the costs More Saturday Night Church Socials? No, I'm too old for that now - they are meant for the younger, single people. Would I do other sorts of volunteer work? Well, I've never really Q.6 Rewards for volunteer work Q.7a Conservation in Sri Lanka Ben Ben What do you think motivates volunteers? (What do they get out of it?) Your thoughts about Louise and her volunteer work? Fredric Fredric Well, I'm sure it must be very rewarding. Gives you a sense of, well not "achievement" exactly, Well, it looks like she's looking after some kids. I can imagine that she's a teacher or something but doing something, you know, useful for the community or people not as well off as you. The like that. The community is probably very poor and the government can't afford to put its own only word I can think of is "rewarding". Being able to help others who need it must be very ... resources into conservation. She's going there to help the community make better use of the land, gratifying. Also, Christians believe in tying to help those in need. Perhaps we should help or conserve their drinking water, or something like that so they 'll be able to make a better life for others irrespective of what personal benefits we get. themselves and perhaps even improve the standard of living in their own community over time. It looks like she likes kids, and probably doesn't have any commitments to keep her from Q.6a Incentives for volunteering? travelling away from home for some months. I think it's a very worthwhile thing she's doing and I'm sure she's doing it for the sake of helping others, and maybe even that's reward enough Ben in itself for her. But she's also got the travel and exotic experience from it. What incentives should be offered for volunteering? Q.7b Housing in Honduras Fredric Ben Well, people probably volunteer without any expectation of getting any "reward" or "incentive" out of it. However, I think it would be nice if there was some recognition for the time and effort Your thoughts about Ross and the work he is doing? they put in. I don't know, perhaps a certificate or something. It doesn't need to be much. Fredric Ben Well, I don't know, but I can imagine that there's been some sort of natural disaster which has If you were volunteering your time, how would you like to be thanked? destroyed a lot of the housing in the area and there is an urgent need to build new housing and shelter for the locals. Ross is probably a builder or carpenter or something and has decided to Fredric volunteer his time to help. He may be taking annual leave from work, or be between jobs or I wouldn't want much. A certificate would be nice, but I wouldn't not volunteer if there was no something. He is obviously sacrificing either holiday time or salary to do this; I think that is admirable. What motivates him? Look, I think it's sust a desire to help those people in the world certificate or other recognition. that need help. Ben Do you think volunteers should be paidfor their costs? Q.7c Food program in Melbourne Fredric Ben Your thoughts about Katie and her volunteer work? Well, now that you mention it, yes, I think you would probably get more people volunteering if it didn't actually cost them to be a volunteer. I think it would be a good idea if volunteers were Fredric reimbursed for any out-of-pocket costs incurred. Well, she looks like someone who is doing volunteer work in her local community. She's Q.7 images of volunteers obviously helping out at a food kitchen for poor or homeless people. I don't want to be rude, but she looks like someone who is "in retirement". She obviously has plenty of spare time. Again, I don't doubt she's doing it out of a desire to help those in need, but also it probably gives her a Ben I'd like to show you some photos of volunteers at work. For each, please give your thoughts about the situation and the people, what you think of their contributions and of their motivations. Interviewer: show Images of Volunteers card. Interview with Grace Grace Q.1 Current use of time I think I will get to the point where I change my goals to create more time. When I look at the future I am optimistic that time is something I'll no longer be chasing or trying to save - but hopefully just allowing to be open and empty rather than constantly structured and filled up. Ben In an "ordinary" week, how do you currently spend your time? What takes most time, how much Q.3 Volunteer work means? time spent on work, family, leisure etc...? Ben Grace "Volunteer work": what does that phrase mean to you? Four days a week are spent raising my one-year old. Weekends are usually dedicated to doing family activities that are mainly centered on our daughter. So we go swimming, visit the zoo, Grace have picnics, etc. and time permitting, my husband and I squeeze in home renovation projects. I It means doing something for a cause that may not directly benefit you in a tangible way. The work 3 days per week - I mean real work. For money and for me. motivation is driven by something intrinsic. Q.1a Feelings about current time use? Q.4 Volunteering experience Ben How do you feel about your time use now? Does it fit with your goals? Are there other things Have you done any volunteer work? you'd like to fit in? Grace Grace Yes. It feels like there is never enough quality time devoted to any one thing. But I also think that this is a temporary situation because we're so busy with our new home, a young child and another Ben one on the way. My goal is a bit of a juggling act of wanting to have a career and a family - and trying to forever balance the two! If it were possible to do anymore than the above then I'd fit in What did you do, and when? more time for walking and experimenting with my cooking. Grace Q.2 Time use ten years on For three years I was involved with a group of others who volunteered their time to organize fun events for children in foster care. From there I also got involved in highlighting issues and Ben promoting the rights of these young people to the government. Please think ahead, to your life ten years from now. How does your use of time look then? Ben (What will your goals be then? Will you be employed? What will you do when you are not working ...?) How was the experience? Grace Grace Life in 10 years time will hopefully be less hectic. I will still be working, but hopefully not full It was extremely rewarding on the one hand and very exhausting hard work and emotional on the time. Outside of my career, I'd see us as active parents in our children's education and extra other hand. curricula activities. I see travel and spending extended time with family overseas as key goals to work towards. I want to share some of my childhood travel experiences with my children. Ben Would you do more in future? Q.2a Feelings about future time use? Grace Ben Does it fit with your goals? Do you expect to have enough time to do what you want to do?) Q.5 What sorts of people volunteer? Ben Do you think volunteers should be paid for their costs? Ben What type of people volunteer? Grace Yes, in some instances. But then volunteers can often take part in getting sponsorships etc.. to Grace assist with costs or travel. Someone who is a little left-wing, anti-capitalism and anti- all things materialistic. Q.7 images of volunteers Q.5a Typical volunteer worker? I'd like to show you some photos of volunteers at work. For each, please give your thoughts about the situation and the people, what you think of their contributions and of their motivations. Ben Interviewer: show Images of Volunteers card. Can you describe a typical volunteer? Q.7a Conservation in Sri Lanka Grace They are passionate about a cause and devote all their spare time to it. They are selfless, Ben generous hearted, hardworking with a tad bit of martyr going on I think. Not someone like me! Your thoughts about Louise and her volunteer work? Q.6 Rewards for volunteer work Grace I really don't think you can tell anything except it's a nice beach and there are kids; do we know Ben that she's really engaged with anything important there? You have to wonder if she could be What do you think motivates volunteers? (What do they get out of it?) more useful spending the money and time that got her to Sri Lanka on helping communities here? There's plenty to do at home. Grace Either they identify themselves through their past with the people or a cause that they're working Q.7b Housing in Honduras for or have perhaps been inspired by a recent event or experience that driven them to want to be involved. And what they get out of it is a feeling that they are directly contributing to something Ben positive, something they believe in, or maybe they just have a strong social conscience. Your thoughts about Ross and the work he is doing? Q.6a Incentives for volunteering? Grace Mmm, he is a remarkable human being. It is well and truly outside most of our comfort zones to Ben be thinking and working for others rather than building your own nest. What incentives should be offered for volunteering? Q.7c Food program in Melbourne Grace That is hard to answer. It depends what the cause is I believe. What I think turns people off is Ben that there often unrealistic expectations set on them as time goes on and they become more Your thoughts about Katie and her volunteer work? deeply involved. They feel they are just servants of the organization. Grace Ben To Katie, this isn't about just helping out - it is about the human contact and relationships that If you were volunteering your time, how would you like to be thanked? can grow. I can identify with this too - and it is one thing that will keep me coming back. When you touch people in a special way- they do the very same thing back. Grace In my case, it was enough to hear the impact our events would have on the children once all the excitement had died down. The kids' school grades, behavior, self-esteem etc.. Interview with Phoebe Q.2a Feelings about future time use? Q.1 Current use of time Ben Does it fit with your goals? Do you expect to have enough time to do what you want to do?) Ben In an "ordinary" week, how do you currently spend your time? What takes most time, how much Phoebe time spent on work, family, leisure etc...? I think as the kids grow up I will have more time for me and what I want to do so my goals may well change, if they're (the kids) aren't around so much I'll be able to do more of what I did Phoebe before they came along. But that probably means working! Ordinarily I spend most of my week on family, I am employed part-time while the kids are at school then get home with them and work around the house cleaning up, cooking, washing etc. Q.3 Volunteer work means? At weekends I take the kids to sports practice and go the gym myself so I keep fit and healthy. I guess most of my time is spent for the kids. Ben Q.1a Feelings about current time use? "Volunteer work": what does that phrase mean to you? Phoebe Ben To me volunteer work is work that you do that you are not paid for and that benefits others, the How do you feel about your time use now? Does it fit with your goals? Are there other things problem is that I don't think volunteer work is valued enough. you'd dike to fit in? Phoebe time to be there and help others, and as well she worked unpaid in local government for years. I'd like to have more time to pursue my career as I feel I am not doing much with my life at the But she told me that she feels she has done nothing with her life! Now that is wrong. She has moment because I am living for my kids. I feel as though the work 1 do at home is not valued by worked selflessly for others in really sort of a professional capacity. She has to organize her week around the times she volunteers but because she hasn't been paid, she doesn't see it as anyone else, its seen as 'lower' than if I was in an office and working for someone else. I do find that hard as I love my kids and want to spend as much time as possible with them - they grow so fast - but it doesn't make me feel so good about myself and what I am achieving in my life. Q.4 Volunteering experience Ben Q.2 Time use ten years on Have you done any volunteer work? Ben Phoebe Please think ahead, to your life ten years from now. How does your use of time look then? As a family we are part of an organization where we help raise money for families in need at (What will your goals be then? Will you be employed? What will you do when you are not Christmas. We have fundraisers in the community which are fun, last year we raised enough to working...?) deliver parcels of food and toys to over 1000 families in Melbourne. Phoebe Ben In ten years my kids will be almost grown up so I guess I'll be able to work more and get into my What did you do, and when? career again, that will be good. I hope we'll still be doing stuff together though maybe the older one will be off somewhere overseas. There are lots of projects I've seen where kids get to travel Phoebe to another country and help out the community there, I think that would be good for young people, to see the world and get to know first hand that not everyone is as lucky as we are here. As long as I can remember when I was growing up we would go around raising money and Wish I could have done that. A bit different from delivering food parcels here. delivering Christmas parcels as a family and now I am doing that with my own kids Ben How was the experience? Phoebe Phoebe I've always loved doing something for others and seeing the difference it made for them, The most important thing I think volunteers should be offered is recognition, there is such a Delivering the parcels just before Christmas and seeing their faces was so wonderful, especially materialistic focus in our society that volunteer work isn't valued at all, its seem as somehow knowing we were helping the kids made the work so worthwhile. lesser than the work people get paid for which I think it is wrong, volunteers should be valued more precisely because they are not getting paid for working. Ben Would you do more in future? Ben If you were volunteering your time, how would you like to be thanked? Phoebe Oh yes, I would love to Phoebe I think the best way to be thanked would be recognition from those around me, the thanks I get Q.5 What sorts of people volunteer? from the people I help is wonderful it would just be good to have other people value what I do as much as they do. Ben What type of people volunteer? Ben Do you think volunteers should be paid for their costs? Phoebe I think they are wonderful people whose values are altruistic, they value people more than money Phoebe as they could always go and spend that time working for money. Yes, I think expenses should be covered, some of them are not so well off themselves so it seems wrong that they should have to be out of pocket when they are helping other people. They are in Q.5a Typical volunteer worker? fact doing the whole system a huge favour, because of the volunteers people get helped who otherwise would either go without or who the government would have to do something to help. Ben You hear these comments about 'armies' of volunteers, without this army someone elsel would Can you describe a typical volunteer? have do this work, the welfare system would have to actually do its job. The system at the moment is propped up so much by volunteers, if they went the reality of the lousy welfare Phoebe system we have at the moment would be obvious, the government couldn't hide any longer. A typical volunteer is a person who doesn't work full-time and wants to help out in the community. Q.7 images of volunteers Q.6 Rewards for volunteer work Ben I'd like to show you some photos of volunteers at work. For each, please give your thoughts Ben about the situation and the people, what you think of their contributions and of their motivations. What do you think motivates volunteers? (What do they get out of it?) Interviewer: show Images of Volunteers card. Phoebe Q.7a Conservation in Sri Lanka I think the satisfaction of helping people would motivate volunteers, to know that they have Ben made a difference especially for people who would not otherwise have been helped. Your thoughts about Louise and her volunteer work? Q.6a Incentives for volunteering? Phoebe Ben It depends on whether the project is going to be sustainable when she leaves, from the photo she What incentives should be offered for volunteering? seems to be involved with the community, but I guess she won't be living there for a long time so whatever she is doing needs to be making a difference after she's gone. Phoebe Building houses is a good thing to do as a project as they will stay after the volunteers have gone, they will have done something to really help the community they were working in. Q.7c Food program in Melbourne Ben Your thoughts about Katie and her volunteer work? Phoebe To me Katie is the most valuable volunteer of the three, what she is doing is long term its part of her life rather than being part of a project somewhere exotic which finishes after a short time. She is helping the community close to home