Quality management refers to a set of systemic operating procedures that are well established to ensure that the requisite standards are maintained for effective quality delivery and ensure customer satisfaction. A quality management system (QMS) is therefore required by businesses and companies because it helps them to focus on consistently meeting certain standards of production and customer requirements by seeking to enhance their satisfaction.

Quality systems are complex and extremely difficult to manage across an entire organization, especially in regulated environments where strict adherence to quality standards is required. Hence, companies and organizations seeking to enhance their businesses quickly look to adopt software-based Quality Management Systems. Electronic Quality Management System (eQMS) software is a digitalized version of a traditional paper-based QMS. The replacement of paper with digital records offers increased effectiveness, reliability, and transparency of processes. The software is sometimes also called an Enterprise Quality Management System which is just an older term for a Electronic Quality Management System.

In Malaysia, UMW Toyota Motor Sdn Bhd has the vision to lead the way to the future of mobility enriching lives around the world with the safest and most responsible ways of moving people. Toyota is committed to quality, constant innovation and respect for the planet, by exceeding expectations and be rewarded with a smile. Toyota aims to meet challenging goals by engaging the talent and passion of people, who believe there is always a better way.

Required:

Discuss four (4) advantages of implementing electronic quality management system (eQMS) for UMW Toyota Motor Sdn Bhd.