QUALITY MANAGEMENT - Service Improvement Project

https://s.docworkspace.com/d/ACxzjIDu8acgqL_hyaWdFA

Project requirements: Answer all the questions based on Questionnaire link given.

Customer complaint questionnaire to understand the current problem in that hotel.

questionnaire link : https://docs.google.com/forms/d/1RsUHc4AiyviTAJCnRxqEMN10BjVKj6bVCM51pi6KZes/edit#responses

https://s.docworkspace.com/d/ALkxrebu8acg2MPiyaWdFA?from=drive

[File] Untitled form (Responses).xlsx

https://s.docworkspace.com/d/AK60kHLu8acgoMTiyaWdFA?from=drive

[File] Untitled form (Responses) - Form Responses 1.pdf

Digi Wi-Fi WowiFi 155 K/s 615% 8:54 docs.google.com/forms 3 .. Personal Details Age 61 responses Below 21 years 21 - 35 yeares 36 - 50 years Over 50 years 68.9% 6.6% 19.7% Gender 61 responses Male Female 63.9% 36.1%Digi Wi-Fi WoWiFi 393 B/S 15% 8:54 State 61 responses Johor 45.9% O Kedah Kelantan Kuala Lumpur Melaka Negeri Sembi... Pahang 9.8% 14.8% Penang Perak 11.5% Perlis 1/2 Employment Status 61 responses Employed Self- employed 59% Retiree Student 8.2% 27.9% How often do you stay in hotelsHow often do you stay in hotels ? 61 responses . Once in a month . Once In a year . Twice In a year . Rarely . Regularly Customer Feedback on hotel services Respondents need to choose ONLY 3 bad experiences that they faced from the list given. 61 responses Small beds irty rooms No free Wi-FI Low-quality food 3? (so Lack of complimentary suppliesfllke... Noisy neighbors lure: In: uli'lh Digi Wi-Fi MowiFi 0 K/'S 615% 8:54 docs.google.com/forms 3 .. Respondents need to choose ONLY 3 bad experiences that they faced from the list given. 61 responses Small beds -20 (32.8%) Dirty rooms 23 (37.7%) No free Wi-Fi 37 (60. Low-quality food -23 (37.7%) Lack of -16 (26.2%) complimentary -21 (34.4%) supplies(like.. -14 (23%) Noisy neighbors 9 (14.8%) 18 (29.5%) Issues with staff 10 (16.4%) 0 20 40 Please share your experience based on the 3 negative aspects that you have chosen. 32 responses 3 3 (9.4%) 2 (6.3%) 2 1 13 13 1312(3.1 13 13 131:(3.1 13 13.131: 13 13 13 13 131: 13 13 13 13 131:(3:1Digi Wi-Fi WowiFi K/s 15% 8:54 food Lack of -16 (26.2%) complimentary 21 (34.4%) supplies(like... -14 (23%) Noisy neighbors -9 (14.8%) 18 (29.5%) Issues with staff -10 (16.4%) 0 20 40 Please share your experience based on the 3 negative aspects that you have chosen. 32 responses 3 (9.4%) 2 (6.3%) 2 1 13 13 131:(3.1), 13 13131:(3.1 1313 131: 13 13 1313 131: 13 13 13 13 131:(3:1 0 All well I went t... No tran.. Someti... food off.. I had ex.. Modera.. Poor cu... The sta.. the t... This content is neither created nor endorsed by Google. Report Abuse - Terms of Service - Privacy. Policy. Google Forms