Quality Review

Project Evaluation and Review

When quality management is being undertaken effectively in a project, there will usually be areas identified for improvement. By building in regular reviews of both output development processes and project processes, quality improvement can be carried out throughout the life of the project.

In this section define the following:

The timing for any reviews, which may be conducted at the end of a phase or each and every phase, and/or after all outputs have been delivered prior to the project being closed.

What each review(s) will cover, for example:

oA review of project performance against the defined project target outcomes;

oA review of the processes used to produce the outputs;

oLessons learnt from the project; or

oA combination of the above.

oOpportunities for improvement

Who is responsible for arranging and managing the review(s)?

Who will perform the review(s)?

Who is responsible for the post implementation review process?

Who will the report(s) be delivered to?

Who is responsible for accepting the reports produced by the process?

Will all relevant stakeholders be included within the review process?

What action will be taken once the report(s) have been received?