quality subject

pls solve it as fast as you can quality subject this is one question

Rod Simmons works for a state office that issues annual auto registrations, renews driver's licenses, and conducts driver examinations. The office is organized into departments, each with a supervisor reporting to Rod. Rod has become increasingly concerned because documented customer complaints directed at his office have been increasing over the past year. This has recently come to the attention of his superiors, who have begun putting pressure on him to stop the complaints somehow. Rod is not sure at this point how to go about it. He starts by assembling the following: The office handles about 35,000 license or registration transactions annually. Workforce history: Nine of the 12 clerks have been with the office for five years or more. Three were added during the last year. Two of the examiners have over five years tenure, while the other two have less than one year. The office is open for business nine hours per day.) Clerk hours available/year: 23.000 Examiner hours available/year: 7.800 Supervisor hours available/year: 3,800 Total complaints for the last two years: Year 2017 2018 Total 134 274 Total customer complaints by category for the 2018 year: Number of complaints 21 Category Berating by examiners Clerks ignoring customers Incompetence Long waits in line 35 33 75 Rudeness 60 All others 50 If you were Rod, how would you use the seven-step problem-solving method to do the following: identify the trends in the data collected (3 marks) set up a plan on how to proceed (4 marks) find root cause(s) of the problem(s)? (3 marks) Rubric: For Q2.A, the answer shall offer a utilization of seven-step problem solving method to identify trends (3 marks), plan how to proceed (4 marks) and find root causes