QUAMITY FUNCIION DEPLO YMENI Many methods can be used to gather vald customer information. The most critical and most dificut step of the proces is to capture the essence of the customer's needs and expectations. The customer's own words are vilally important in preventing miahterpretation by designers and engineers. Based on a telephone survey or a focus group discuralon, the following QFD matric or the House of Qudity for a fitness centre is presented: Uaing the example of GFD calculation for a restaurant given, assign appropriate score for symbols used in the matrix above to compute the abaclute weights, absclute foctor, relative weight and relative foctor. Based on your results, or based solely on the matrix above, which customer and technical requirements have the highest priority that deserve to be 'deployed' throughout the remainder of the design and production process to maintain a responsiveness to the voice of the customer