Question
QUES: A firm successfully implementing differentiation strategy would expect? 1) customers to be sensitive of price change 2) to charge premium prices 3) customers to
QUES: A firm successfully implementing differentiation strategy would expect?
1) customers to be sensitive of price change
2) to charge premium prices
3) customers to perceive the product as standard
4) to automatically have high levels of powers over suppliers.
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Customer Service Career Success Through Customer Loyalty
Authors: Paul R. Timm
6th edition
133056252, 978-0132553001, 132553007, 978-0133056259
