Ques tions 32-35 are based on the following. NewProfessional is a not-for-profit organization designed to prepare A) I only college students and new professionals to succeed in the fields of accounting, law, finance, marketing, and human resources. The organization is a 501(c)(3) corporation directed by a board of community volunteers. Participants pay nominal fees for four-hour and eight-hour seminars of their choice. A certificate is provided to participants who complete a specific group of seminars. Donors provide the majority of other resources to support NewProfessional's programs and administrative costs. B) II only C) I and II only D) II and III only The executive director is considering three expansion projects. To determine which project should go forward, the executive director's primary consideration should be the A) payback period B) net present value (NPV) Program expenses are primarily for the seminars, which are based C) intemal rate of return (IRR) on topics that include interviewing, leadership, team building, presentation preparation, networking, and business etiquette. The average enrollment for each seminar is eight, and average fees are $25 for a four-hour seminar and $40 for an eight-hour seminar. Seminars are taught by qualified volunteers. NewProfessional typically holds 10 four-hour seminars and 4 eight-hour seminars each month. Administrative expenses include salaries and benefits for one full-time director, one part-time marketing director, and one D) accounting rate of return (ARR) full-time administrative assistant; office costs of rent and utilities; and miscellaneous costs. Total monthly administrative expenses average $12,000. Which of the following is the best approach for NewProfessional to asscss customer satisfaction with the scminars? A) Tracking how well the seminars were attended over a sixmonth period B) Comparing enrollment in seminars delivered in a class setting with enrollment in Internet-delivered seminars C) Evaluating how well the content of the seminars correlates with the professional success of the participants D) Asking attendees whether the seminars met or exceeded their expectations Ques tions 32-35 are based on the following. NewProfessional is a not-for-profit organization designed to prepare A) I only college students and new professionals to succeed in the fields of accounting, law, finance, marketing, and human resources. The organization is a 501(c)(3) corporation directed by a board of community volunteers. Participants pay nominal fees for four-hour and eight-hour seminars of their choice. A certificate is provided to participants who complete a specific group of seminars. Donors provide the majority of other resources to support NewProfessional's programs and administrative costs. B) II only C) I and II only D) II and III only The executive director is considering three expansion projects. To determine which project should go forward, the executive director's primary consideration should be the A) payback period B) net present value (NPV) Program expenses are primarily for the seminars, which are based C) intemal rate of return (IRR) on topics that include interviewing, leadership, team building, presentation preparation, networking, and business etiquette. The average enrollment for each seminar is eight, and average fees are $25 for a four-hour seminar and $40 for an eight-hour seminar. Seminars are taught by qualified volunteers. NewProfessional typically holds 10 four-hour seminars and 4 eight-hour seminars each month. Administrative expenses include salaries and benefits for one full-time director, one part-time marketing director, and one D) accounting rate of return (ARR) full-time administrative assistant; office costs of rent and utilities; and miscellaneous costs. Total monthly administrative expenses average $12,000. Which of the following is the best approach for NewProfessional to asscss customer satisfaction with the scminars? A) Tracking how well the seminars were attended over a sixmonth period B) Comparing enrollment in seminars delivered in a class setting with enrollment in Internet-delivered seminars C) Evaluating how well the content of the seminars correlates with the professional success of the participants D) Asking attendees whether the seminars met or exceeded their expectations
