Question $10$

$1pts$

The ASQ Quality Glossary defines customer as "the result of delivering a product or service that meets customer requirements."

engagement

satisfaction

enrichment

loyalty

Question $11$

$1pts$

Internal customers of an organization are those people who:

are not a part of the organization but are involved in the supply of the organization's products to the consumers.

are not a part of the organization but sell resources to the organization so that the organization can produce it products

are a part of the organization who provide inputs and help to create outputs for customers.

are the end users of a company's products or services.