Question 1 (1 point)

A company usually has a product division structure when it must move goods through several production steps.

Question 1 options:

	True
	False

Question 2 (1 point)

Core values describe the purpose of your organization and the reason for its existence.

Question 2 options:

	True
	False

Question 3 (1 point)

The best time for management to practice crisis management is when a crisis occurs in their company.

Question 3 options:

	True
	False

As a rule, _____ set overall performance targets for all levels of management.

Question 4 options:

	the CEO and CFO
	operational vice presidents
	top managers
	boards of directors

When Sam noted that the amount of electricity used in the factory was 20 percent higher than expected for the year, he was involved in _____.

Question 5 options:

	planning
	organizing
	controlling
	directing (or leading)

6. Department heads at St. Claire Machine Works, a $5-million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills.

In developing a flexible style of management for keeping employees motivated on a regular basis, St. Claire department heads are engaged in the function of _____.

Question 6 options:

	planning
	organizing
	directing
	controlling

7. Department heads at St. Claire Machine Works, a $5-million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions. They all set goals, allocate resources, motivate employees, and compare results with original goals. Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication. Finance oversees accounting, raising capital, and paying/collecting bills.

All department heads are involved in _____.

Question 7 options:

	planning
	purchasing
	research and development
	strategic planning

8. If you are leading a team which is newly formed, unfamiliar with what needs to be done, under a tight deadline and looking to you for direction, it is best to follow a laissez-faire leadership style (at least on a temporary basis).

Question 8 options:

	True
	False

Question 9 (1 point)

Objectives are major accomplishments that the company wants to achieve over a long period of time.

Question 9 options:

	True
	False

Question 10 (1 point)

The process of comparing actual to planned performance and taking corrective action is called controlling.

Question 10 options:

	True
	False

Question 11 (1 point)

When an employer helps an employee attain a sense of personal achievement by providing stimulating work, the best characterization of the employer's policy is _____.

Question 11 options:

job rotation

job redesign

job enlargement

job enrichment

Question 12 (1 point)

When a union declares a _____, workers walk away from their jobs and refuse to return until the issue at hand has been resolved.

Question 12 options:

	strike
	boycott
	picket
	grievance

Question 13 (1 point)

Complementary workers are part-time employees hired to supplement a company's permanent workforce.

Question 13 options:

	True
	False

Question 14 (1 point)

In a unionized company, when there's a discrepancy between what workers want and what management is willing to give, top executives step in as negotiators to bring the two sides together.

Question 14 options:

	True
	False

Question 15 (1 point)

Labor-union _____ has steadily _____ since 1960.

density / declined

bargaining power / increased

diversity / decreased

density / increased

Question 16 (1 point)

A _____ is an organized group of workers that bargains with employers to improve its members' pay and other benefits.

Question 16 options:

	labor union
	workers union
	worker's federation
	bargaining union

Question 15 options:Question 17 (1 point)

Because they present its public face, quality _____ are vital to Starbucks' success.

Question 17 options:

managers

employees

suppliers

supervisors

Question 18 (1 point)

Which of the following is a mistake often associated with new-employee orientation:

Question 18 options:

	setting up a workspace for the new employee
	providing limited facts about the company
	introducing the new employee to a few key coworkers
	giving easy work to the new employee even if it is unrelated to his or her actual job

Question 19 (1 point)

According to Abraham Maslow, safety needs, which are placed at the very bottom of his hierarchy of needs, are the easiest to satisfy.

Question 19 options:

	True
	False

Question 20 (1 point)

Feedback on an employee's performance gathered from all directions (supervisors, subordinates, coworkers, customers) is called 360-degree feedback.

Question 20 options:

	True
	False