Question 1 (1 point)

Clare is the lead on an important project. She calls Reggie, a remote member of her team, to check the status of his work. Through Reggie's sighs and rambling descriptions of the problems he is encountering, Clare tries to determine the answer to her original question: Is the project on time? In her conversation with Reggie, Clare primarily is using

Question 1 options:

	360 listening.
	Internal listening.
	Focused listening.
	Global listening

Question 2 (1 point)

To help pay for college, Deke spent two years working the carousel at a local amusement park. Upon graduating with an accounting degree, Deke is interviewing for a job with Auditing Firm USA. What is the best way to determine if the amusement park job is a part of Deke's career path?

Question 2 options:

	If Deke participated in training programs to benefit his work at the park.
	If Auditing Firm USA perceives Deke's early job skills as beneficial to a job with the firm.
	If Deke perceives the job as benefiting his future employment.
	If Deke was able to pay for college with money earned from the job.

Question 3 (1 point)

An employer interviewed four candidates for a job and liked each equally. The final decision came down to their social media pages. Which of the following candidates was most likely hired?

Question 3 options:

	Merle's Instagram was full of photos from his drug-fueled bachelor party.
	Neville tweeted a series of rants that seem to insult an entire ethnicity.
	Larissa posts very little, mostly photos of her beach vacation.
	Kim uses a provocative screen name on all accounts but LinkedIn.

Question 4 (1 point)

When Jaclyn discovered that one of her direct reports failed to submit a purchase order on time, she forced herself to pause for a few minutes to control her anger before responding. This is an example of which of Daniel Goleman's emotional intelligence components?

Question 4 options:

	Empathy
	Self-awareness
	Motivation
	Self-regulation

Question 5 (1 point)

Fiona weeds out job applicants whose information indicates they likely are from Generation Za group she believes has little respect for authority. This is an example of

Question 5 options:

	Perception bias.
	Affinity bias.
	Confirmation bias.
	Halo effect.

Question 6 (1 point)

You were promoted to work group supervisor right before a global pandemic forced your office to work remotely. What is the best way to exude confidence during a Zoom meeting?

Question 6 options:

	Face the light and look down into the computer camera.
	Look and speak directly at the computer camera.
	Look at the image of the individual to whom you are speaking.
	Create a background full of awards and certificates.

Question 7 (1 point)

You have been invited to the eightieth birthday party of a close family friend. You know it is a sit-down dinner with limited seating. As soon as the invitation arrived, you let the hosts know you were happy to attend. Unfortunately, on the day of the party, you develop a mystery illness that includes a high fever and chills. What is the best way to proceed and maintain a good relationship with the party hosts?

Question 7 options:

	Attend the party, but ask the host to accommodate your illness.
	Notify the host as early as possible and stay home.
	Stop by the party to pay your respects, but leave once you inform the host of your illness.
	Send someone else in your place.

Question 8 (1 point)

You are meeting Nina, one of your direct reports, for a coffee break. Since you arrived early, you pull out your phone and check social media. When Nina arrives, she says she has something important and confidential to discuss with you. What is the most professional way to proceed?

Question 8 options:

	Put away your phone.
	Tell Nina you are not interested in discussing work on a break.
	Listen to Nina while you peruse Instagram.
	Ask Nina to set up a formal meeting with you.

Question 9 (1 point)

You think your roommate is acting "off." When you ask how he is doing, he stands upright with shoulders back, looks you in the eye, and says in an abrupt tone, "Just fine." Which of the following provides the best clue to your roommate's underlying message?

Question 9 options:

	His words
	His use of eye contact
	His abrupt tone of voice
	His erect posture

Question 10 (1 point)

You manage a small work group and are tasked with choosing an employee to undertake a long-term, challenging project. Viola, a direct report, has always impressed you with her quiet demeanor. When tensions flare in meetings, Viola can be counted on to calmly bring reason and logic back to the discussion. You enjoy interacting with her because she always greets you with a smile and seems to listen carefully. At the next group meeting, you announce that Viola has been selected to work on the big project. Viola leaves the room in tears and turns in a letter of resignation. Which of the following best describes your mistake? Viola leaves the room in tears and turns in a letter of resignation. Which of the following best describes your mistake?

Question 10 options:

	You assumed Viola would be the best employee to take on the project based only on the part of her personality you could see. Had you asked questions, you might have learned more and made a better decision for all.
	You assumed Viola would be the best employee to take on the project, but did not check with other members of your team. Had you asked them, they may have given you better insight into the situation.
	You chose Viola based only on the part of her personality you could see at work. You failed to consider her as a whole person with an life outside the office.
	You chose Viola based on her talent alone, but did not consider whether (like Albert Einstein) she had the appropriate level of curiosity to do the job properly.

Question 11 (1 point)

You have always wanted to attend a professional seminar held each year in San Diego, your favorite city. Your boss agreed to send you this year, but when a crisis erupts days before the seminar, she hesitates to send you. In the end, you both agree that you will attend the seminar, but will be available before and after the scheduled events. During the seminar, your boss leaves two voicemail messages for you. When she tries to leave a third, she finds your voicemail box is full. After not hearing from you for two days, she sends you a message via the hotel's concierge. What is the most likely outcome?

Question 11 options:

	You have damaged your personal brand and your relationship with your boss.
	Your boss will understand that you are busy attending meetings and touring a new city.
	Your boss will no longer ask you to do two things at once.
	You and your boss will communicate via written messages from now on.

Question 12 (1 point)

Louis is a veterinarian technician and animal rights activist. His LinkedIn profile is a picture of him and his three dogs on a walk. His background photo shows a treatment room at the veterinary clinic where he works. After he attends veterinary conferences, he sends connection requests to the industry people with whom he interacted. What change would you recommend to Louis's LinkedIn profile or activity?

Question 12 options:

	Send connection requests to everyone in attendance at veterinary conferences, not just those he met.
	Delete the background photo and go without.
	Swap out the profile photo for a recent headshot.
	Avoid mention of animal rights activism as it may be divisive

Question 13 (1 point)

Erica, an IT employee, is tasked with explaining a new processing framework to the non-IT employees in her business unit. What is the best way for her to approach this presentation?

Question 13 options:

	As leader of the meeting and the only person with IT-specific knowledge, dissuade employees from offering their opinions and advice.
	A few minutes into the presentation, check that the group understands material covered so far.
	Remember that she is an advocate for the processing framework and keep discussions with people of differing opinions to a minimum.
	Assume that the majority of the group has a basic understanding of the processing framework and its use in business ventures.

Question 14 (1 point)

Bea is interviewing for her first full-time job after college. Her recent interview was very successful. Her resume and GPA are impressive. Her internship experiences are relevant. She arrived early for the interview, dressed impeccably, and communicated well. She felt she made a good impression. Bea later discovered she did not get the job after the interviewer looked at her social media accounts. What is the most likely reason the interviewer rejected Bea?

Question 14 options:

	The personal brand Bea presented via her social media accounts did not match the one she presented in the interview and was not a good fit with the organization.
	The interviewer rejected the personal brand Bea presented in the interview and via her social media accounts.
	The interviewer was concerned about the lifestyle values revealed via Bea's social media presence.
	The interviewer likely is of an older generation that negatively views employees with a social media presence.

Question 15 (1 point)

As part of her job, Tori is attempting to create a virtual-reality headset that will revolutionize the movie industry. So far, her three prototypes have failed. She is getting frustrated with her efforts and embarrassed by the office gossip about her. What is the best advice you can give Tori?

Question 15 options:

	Isolate yourself from your coworkers to avoid feeling the shame of idle gossip.
	Write down what you have learned from your mistakes and get feedback from others.
	Consider moving on to a new, more achievable project
	Ask your supervisor or a trusted coworker to help you become confident

Question 16 (1 point)

Which of the following best describes the difference between a marketing communication mix and a personal communication mix?

Question 16 options:

	The need for self-awareness.
	The use of different tools to communicate an intended message.
	The types of tools used to create the mix.
	The need for continuous modification.

Question 17 (1 point)

You have long admired Microsoft CEO Satya Nadella, an accomplished businessperson and technological innovator. What is the most likely reason for your admiration?

Question 17 options:

	He ascended to the top of several organizations with ease.
	He achieved his success through hard work and dedication.
	He was lucky in some early business ventures.
	He used his family connections to improve his stature in the business community.

Question 18 (1 point)

You manage a work group consisting primarily of baby boomers and Generation Xers who function well as a team. You truly enjoy your work. You are looking to fill a few open positions and are excited by interest from Meghan, a Millennial with very impressive credentials and a variety of relevant work experiences. Your interview with Meghan was different from any other. Her personality is overpowering; she tried to control the entirety of the interview. Your gut tells you that Meghan is a know-it-all. What is the best course of action and reasoning?

Question 18 options:

	Hire Meghan because her competencies and aptitudes are outstanding.
	Hire Meghan because her age and experiences will add diversity to your workforce.
	Decline to hire Meghan because your well-formed work group could be negatively challenged by her Millennial ways of thinking.
	Decline to hire Meghan since she seems like neither a good fit for your culture nor a good colleague.

Question 19 (1 point)

While in high school, Sandro worked with a landscape company. In college, he studied botany while working as a bartender, a tutor, and a furniture mover. Today, Sandro works at a biotech company that uses plants to synthesize products. Which of the following jobs would Sandro most likely categorize as a part of his career?

Question 19 options:

	Moving furniture
	Bartending
	Tutoring
	Landscaping

Question 20 (1 point)

What is the best similarity between Daniel Goleman's book, Emotional IntelligenceWhy It Can Matter More than IQ, and "The Future of Jobs" survey by the World Economic Forum?

Question 20 options:

	Both argue that American businesses do not place enough value on emotional intelligence.
	Both contend that emotional intelligence is becoming more important with time.
	Both contend that emotional intelligence is important now, but will become less important with time and increased technology.
	Both argue that academia should spend more time teaching emotional (soft) skills than technical (hard) skills.

Question 21 (1 point)

Based on your reading, which of the following statements most accurately describes a conclusion that can be drawn about soft skills?

Question 21 options:

	They closely resemble intrinsic work values.
	They can be used to denote the difference between a job and a career.
	They tend to be skills most lacking in individuals from Generation Z.
	They closely resemble the National Association of Colleges and Employers (NACE) career readiness competencies.

Question 22 (1 point)

You are running in your first marathon. The finish line is still miles away and you are tired and sore. Which of the following is the best example of an enabling belief?

Question 22 options:

	I don't deserve to finish this race.
	I'm new at this. Who am I to finish this race compared to these well-trained runners?
	I can get there. I just need to keep going.
	I'm so lazy. If I'd trained harder, I could have done better.

Question 23 (1 point)

When completing paperwork at the doctor's office, Justin transposes two of the digits in his cell phone number. What is the most likely outcome?

Question 23 options:

	Justin will miss out on reminders and other communications from his doctor's office, which could result in lost productivity.
	The error will be viewed as a lack of respect, causing Justin to be dropped from the practice.
	Justin's error will be caught when the information is entered into the office's database
	Communication will be unaffected as long as the rest of the information was entered correctly.

Question 24 (1 point)

Your friend Kiesha participated in a mock interview with the university's career advisor. Her written feedback says she has an impressive resume and GPA, is well-prepared, and communicates effectively. In the overall impressions section, the comment is "vanilla." What is your best advice for Kiesha?

Question 24 options:

	Consider the mock interview a success. "Vanilla" means the interviewer found nothing objectionable and was impressed with you overall.
	Remember that the interviewer is part of a different generational group with different personal values. What he considers plain "vanilla" likely is more interesting to others.
	Spend some time developing a strong personal brand that presents your value to the world. It will help you stand out among other qualified job applicants.
	Spend more time discussing soft skills and less time discussing hard skills during the interview process. Hard skills tend to be boring and could be considered plain "vanilla."

Question 25 (1 point)

Carson spends his Saturday mornings volunteering at a food pantry. He also collects donations to help alleviate food insecurity in his neighborhood, a social justice issue he feels strongly about. According to Shalom H. Schwartz's "Theory of Basic Values," this is an example of

Question 25 options:

	Security.
	Hedonism
	Universalism.
	Achievement.