Question 1 (1 point)

Corus has excelled to where they do NOT need to monitor and measure their process to competitors as they have not implemented all best practices.

Question 1 options:

	True
	False

Question 2 (1 point)

Organizations that emphasize continuous improvement usually also possess the attitude toward creating value for the customer.

Question 2 options:

	True
	False

Question 3 (1 point)

Most consistently creative people and groups are ones that find a single way to describe the problem being solved.

Question 3 options:

	True
	False

Question 4 (1 point)

Which types of companies do not need process improvement?

Question 4 options:

	Old line Manufacturing
	Start ups
	Merger and acquisition integration companies
	Large customer service companies

Question 5 (1 point)

Which is a Characteristic of a business process?

Question 5 options:

	Resources
	Performance measurement
	Business process understanding
	Improvement roadmap

Question 6 (1 point)

In order for leaders to trust employees is _______

Question 6 options:

	an order
	a process
	doing what is urgent
	requires involvement of the leader

Question 7 (1 point)

According to the supplemental material: The management team should

Question 7 options:

	respect responsibility improvement
	understand the performance of defects
	measure what the goal is
	learn the concepts and techniques and tools

Question 8 (1 point)

Our objectives for annual improvements is for

Question 8 options:

	Improved Relationships with suppliers
	Improved customer sales
	quality improvements and reductions in costs
	All of the above

Question 9 (1 point)

A business is a organization or group of people that coordinate their contributions to create value.

Question 9 options:

	True
	False

Question 10 (1 point)

leadership and management are not two completely different systems,

Question 10 options:

	True
	False

Question 11 (1 point)

Cost of quality is a methodology that allows an organization to determine which its resources are used for activities that prevent poor quality.

Question 11 options:

	True
	False

Question 12 (1 point)

The first and most critical success factor in implementing any improvement methodology is top down management commitment.

Question 12 options:

	True
	False

Question 13 (1 point)

__________ deals with the operational running of the business processes, allocation of people, and use of technology.

Question 13 options:

	Project governance
	Management system
	Project execution
	Process execution

Question 14 (1 point)

Which statement is not a function of personality in resistance to change?

Question 14 options:

	Some people feel deceived and victimized by change
	Some people welcome change otherwise they become bored
	Some people have a tendency to view the crisis of change as a potential advantage to be exploited
	Some people see change as meeting' expectations

Question 15 (1 point)

Process improvement programs that do not expressly target competitive advantage are doomed to fail.

Question 15 options:

	True
	False

Question 16 (1 point)

At Corus, the Scunthorpe plate mill had 16 system value stream maps that give an overview of the whole process.

Question 16 options:

	True
	False

Question 17 (1 point)

What is waste?

Question 17 options:

	Systematic approach to improvement
	Illustrated the repeated manner in process improvement
	Understanding the phases of assessing current situations, planning and implementing improvements, and measuring whether improvement targets are reached
	Any resource consumed by inefficient or non essential activities

Question 18 (1 point)

Companies that compete by providing customers consistent, reliable, and low-cost products and services need to continually improve operational processes.

Question 18 options:

T/F

Question 19 (1 point)

Which principle or rule at Toyota focuses on making small incremental changes rather than large system design changes?

Question 19 options:

	There's no need for direct observation.
	Proposed changes should always be carried to the letter of the proposal
	Employees should experiment as frequently as possible with incremental improvements
	Managers should fix.

Question 20 (1 point)

Process control is part of a process characteristic?

T/F