Question 1 (1 point)

Organizational structure is defined as ________.

Question 1 options:

	a formal arrangement of jobs within an organization
	a process that involves decisions about departmentalization
	a process that involves decisions about span of control and formalization
	the basis on which jobs are grouped together within an organization

Question 2 (1 point)

The motivation process moves from unsatisfied need to tension to ________.

Question 2 options:

	satisfied need
	psychological stress
	tension reduction
	effort

Question 3 (1 point)

Performing is the last stage in the development process of permanent work teams.

Question 3 options:

	True
	False

Question 4 (1 point)

Organizational communication includes all the patterns, networks, and systems of communication within an organization.

Question 4 options:

	True
	False

Question 5 (1 point)

Which of the following would be considered a formal group?

Question 5 options:

	reading group
	task group
	employee birthday celebration committee
	bowling team

Question 6 (1 point)

Managers use the strategic management process in order to ________.

Question 6 options:

	be profitable
	better cope with uncertain environments
	ensure they stay ahead of the competition
	provide products and services the marketplace demands

Question 7 (1 point)

Ideally all managers should be leaders because ________.

Question 7 options:

	they are responsible to delegate work to others
	they were hired to manage the work of others
	because leading is one of the management functions
	of their position in the organizational hierarchy

Question 8 (1 point)

Leadership is the process of influencing a group toward the achievement of goals.

Question 8 options:

	True
	False

Question 9 (1 point)

John has a job that pays well, is recognized for his contribution to the organization, and has an active social life. His overpowering drive now is to become all that he is capable of becoming. John is focused on which level of Maslow's hierarchy of needs?

Question 9 options:

	esteem
	self-actualization
	social
	philosophical

Question 10 (1 point)

Individuals differ in motivational drive which can vary from situation to situation.

Question 10 options:

	True
	False

Question 11 (1 point)

Managers should use subjective measures when ________.

Question 11 options:

	immediate managerial action is required
	work activities cannot be expressed in quantifiable terms
	organizational efficiency is in question
	organizational processes and activities are complex

Question 12 (1 point)

Which of the following is an example of a high-performance work practice?

Question 12 options:

	self-managed teams
	seniority-based compensation
	skill-based compensation
	closed communication
	centralized decision making