Question 1 [1 point) Using an electronic device such as a personal digital assistant (PDAJ or Smartphone can help organize a busy schedule. Question 2 [1 point) Burnout is not associated with concerns about job security or being confused about expectations and priorities on the job. Question 3 [1 point) Getting plenty of sleep, eating smart, exercising regularly. and taking breaks are healthy examples that will help improve your efficiency so that you can complete your work in less time. Question 4 {1 point) Negative office chatter does not typically affect a worker's attitude or stress level. Question 5 {1 point) Relaxation causes pyschological changes but typically has no physiological affect. Question 6 {1 point) CSRs who manage stress effectively make time for relaxation activities and humor each day. Question 7 {1 point) Time management consists of identifying activities that must be completed, and then prioritizing those activities so that the least important ones are accomplished first