QUESTION 1

1.1 Explain the five (5) functions of Human Resource Management in your organisation or any organisation/institution. Provide practical examples to support your answers. (10)

1.2 Discuss the role of the manager in labour relations. (10)

QUESTION 2 2.1 Outline the characteristics of an effective or successful leader in any institution. Give practical examples to support your discussion. (10)

2.2 Explain the significance of good governance. (10)

QUESTION 3 3.1 List and briefly explain the respective characteristics of a budget. (12)

3.2 Discuss four (4) ways in which local authorities are encouraged to raise revenue. (8)

QUESTION 4 Discuss the rational decision-making steps. Give practical examples to support your discussion. (20)

QUESTION 5 Identify and discuss the five (5) basic approaches to negotiation which a manager should follow when required. Provide practical scenarios from your organisation or any institution of your choice to support your discussion.