Which of the following is NOT an organizational source of resistance to change identified by Katz and Kahn?

a. Overdetermination

b. Threatened expertise

c. Centralization

d. Group inertia

e. All of these represent resistance to change.

The changes that are occurring in organizations include all of the following EXCEPT

a. cultures.

b. structures.

c. work relationships.

d. customer relationships.

e. profit motives.

Which organizational source of resistance to change occurs because numerous organizational systems are in place to maintain stability?

a. Changes in resource allocation

b. Narrow focus of change

c. Overdetermination

d. Threatened expertise

e. Group inertia

Which of the following is NOTone of the keys to successful change management?

a. Reward those who contribute to change.

b. Secure top management support.

c. Encourage participation by those affected by the change.

d. Maximize employee job satisfaction.

e. Foster open communication.