Question 1 (1.5 points)

Focus Which of these steps in Kotter's change model helps clear the decks of expensive and time-consuming clutter? Select one.

Question 1 options:

Establishing a sense of urgency

General short-term wins

Creating the guiding coalition

Developing a vision and strategy

Question 2 (1.5 points)

How can you build a coalition that can make change happen? Select all that apply.

Question 2 options:

By developing a common goal

By creating trust

By leadership exchanges

By changing KPIs

By finding the right people

Question 3 (1.5 points)

What are the four key characteristics essential to an effective guiding coalition? Select one.

Question 3 options:

Position power, expertise, opportunity, and leadership

Authority, expertise, credibility, and leadership

Position power, expertise, credibility, and leadership

Position power, expertise, credibility, and brand

Question 4 (1.5 points)

Which is the seventh step in Kotter's change model? Select one.

Question 4 options:

Developing a vision and strategy

Anchoring new approaches in the culture

Establishing a sense of urgency

Consolidating gains and producing more change

Question 5 (1.5 points)

What three primary purposes does a good vision serve in a change process? Select all that apply.

Question 5 options:

It motivates people to take action.

It helps in clear communication among team members.

It helps coordinate the actions of different people.

It empowers employees in various ways.

It clarifies the general direction for change.

Question 6 (1.5 points)

Which of the following can be possible sources of complacency? Select all that apply.

Question 6 options:

Lack of sufficient performance feedback from external sources

Lack of visible resources

Organizational structure with narrow functional goals

Overall high-performance standard

Absence of visible crisis

Question 7 (1.5 points)

Providing training to the employees, making structure compatible with the vision, and aligning information and personnel systems to the vision are parts of which step of Kotter's change model? Select one.

Question 7 options:

Communicating the change vision

Establishing a sense of urgency

Generating short-term wins

Empowering employees for broad-based action

Question 8 (1.5 points)

Which of the following are the ways to raise the urgency level in an organization? Select all that apply.

Question 8 options:

Making people accountable for performance

Removing productivity targets

Stopping the spread of data related to financial performance

Allowing a financial loss

Insisting that employees talk to unsatisfied customers

Question 9 (1.5 points)

What are the characteristics of an effective vision? Select all that apply.

Question 9 options:

Focused

Rigid

Communicable

Robust

Feasible

Question 10 (1.5 points)

Which of the following are the key elements in the effective communication of vision? Select all that apply.

Question 10 options:

One-way communication

Multiple forums

Repetition

Inconsistency

Simplicity