Question 1 15 points Swe Answer United Toys of Sharjah Inc, consists of two units each with specific functions: The Marketing & Sales and the Accounting & Finance. Both departments have their own Information Systems and are facing difficulties with their capabilities with outdated technology in use for more than 15 years. Managers have highlighted the inefficiency and productivity challenges, and problems faced by the department employees in delivering quality services to the customers. Problems raised include low responsiveness to customer enquiries, lack of timeliness for product delivery, among others. The existing system involved the filling three identical forms called yellow forms, which contain client's details as well as the products requested for purchase over the coming month. The Marketing & Sales director also reported that the unique requirements of his department go beyond the commercially available software in the market. To make matters worse recent changes in VAT legislation changed some tasks in the department. The company created a committee tasked with planning for a new Information System. Time is further shortened due to an international marketing campaign that is expected to lead to a large number of new customers for the coming year You are working in the Company as the director of the IT department. You are the IS manager and are tasked to prepare a proposal for the information Systems Steering Committee. Discuss the options you could have to solve the challenges and problems of the current system. Identify the Advantages and Disadvantages of each option. (15 marks) Question 1 15 points Swe Answer United Toys of Sharjah Inc, consists of two units each with specific functions: The Marketing & Sales and the Accounting & Finance. Both departments have their own Information Systems and are facing difficulties with their capabilities with outdated technology in use for more than 15 years. Managers have highlighted the inefficiency and productivity challenges, and problems faced by the department employees in delivering quality services to the customers. Problems raised include low responsiveness to customer enquiries, lack of timeliness for product delivery, among others. The existing system involved the filling three identical forms called yellow forms, which contain client's details as well as the products requested for purchase over the coming month. The Marketing & Sales director also reported that the unique requirements of his department go beyond the commercially available software in the market. To make matters worse recent changes in VAT legislation changed some tasks in the department. The company created a committee tasked with planning for a new Information System. Time is further shortened due to an international marketing campaign that is expected to lead to a large number of new customers for the coming year You are working in the Company as the director of the IT department. You are the IS manager and are tasked to prepare a proposal for the information Systems Steering Committee. Discuss the options you could have to solve the challenges and problems of the current system. Identify the Advantages and Disadvantages of each option. (15 marks)