Question 1	2.5 points	Save
	Decision-making is essentially a problem-solving process that involves eliminating barriers to organizational goal attainment.
True False

Question 2	2.5 points	Save
	________ refers to the fact that managers are constrained in terms of time, computational power, and knowledge when making decisions.
Heuristic Bounded rationality Intuition Satisficing

Question 3	2.5 points	Save
	The proportion of the total management system that a decision will affect is called the:
discretionary area level of management type of decision span of management scope of the decision

Question 4	2.5 points	Save
	Expected value equals the income that an alternative would produce times the probability of producing that income.
True False

Question 5	2.5 points	Save
	Implementation of the chosen alternative is the final step in the decision-making process.
True False

Question 6	2.5 points	Save
	The ideal decision maker:
emphasizes the realization of the potential of the organization accepts little outside help in making decisions relies heavily on suggestions from other organization members preserves the status quo all of the above

Question 7	2.5 points	Save
	The broader the scope of the decision, the higher the level of management responsible for it.
True False

Question 8	2.5 points	Save
	If the potential income from a particular project was $150,000 and the probability of attaining that income was 5%, the expected value would be $750,000.
True False

Question 9	2.5 points	Save
	A group decision process in which negative feedback on any suggested alternative is forbidden until all members have presented alternatives is called brainstorming.
True False

Question 10	2.5 points	Save
	Employees are more apt to be committed to a decision reached through consensus.
True False

Question 11	2.5 points	Save
	The process of determining how the management system will achieve its objectives is planning.
True False

Question 12	2.5 points	Save
	One of the advantages of an MBO program is that it continually emphasizes what should be done in order for the organization to reach its goals.
True False

Question 13	2.5 points	Save
	Which of the following is NOT one of the key areas in which Drucker advised managers to set management system objectives.
Profitability Market Standing Government Regulation Innovation

Question 14	2.5 points	Save
	Of the four primary management functions organizing usually precedes planning.
True False

Question 15	2.5 points	Save
	Short-term objectives are targets to be achieved within five to seven years.
True False

Question 16	2.5 points	Save
	The protective purpose of planning is to:
protect managers from their environment minimize risk by reducing the uncertainties surrounding business conditions decrease paperwork and red tape increase the degree of organizational success decrease the impact of top management upon operational employees

Question 17	2.5 points	Save
	The organizational planner is most often the chief executive of the organization.
True False

Question 18	2.5 points	Save
	Which of the following is NOT one of the key areas in which Drucker advised managers to set management system objectives?
worker attitude innovation number of employees public responsibility managerial development

Question 19	2.5 points	Save
	The primary management function is:
organizing controlling planning staffing influencing

Question 20	2.5 points	Save
	Management-by-objectives is only a valuable tool for profit-seeking organizations.
True False

Question 21	2.5 points	Save
	The first step in designing a PERT network is to identify the critical path.
True False

Question 22	2.5 points	Save
	The portion of the total management system at which a plan is aimed is called the ________ of the plan.
time dimension scope level longevity repetitiveness

Question 23	2.5 points	Save
	Determining at what rate employees are leaving an organization to go to other organizations is part of human resource planning.
True False

Question 24	2.5 points	Save
	According to the text, which of the following is NOT a dimension typically considered when developing a plan?
Scope Time Level Social

Question 25	2.5 points	Save
	In what stage of the product life cycle are sales sharply decreasing?
retrenchment saturation growth maturity decline

Question 26	2.5 points	Save
	The concept of forecasting can be traced at least as far back as Fayol.
True False

Question 27	2.5 points	Save
	Which scheduling tool is normally used to schedule production inputs such as human resources and machinery?
PERT diagrams planning sheets SWOT Analysis Gantt charts Work flow diagrams

Question 28	2.5 points	Save
	A straightforward method of predicting future sales levels primarily by asking appropriate managers within the organization to give their opinions on what will happen to sales in the future is:
the jury of executive opinion method time series analysis brainstorming the nominal group technique the Delphi technique

Question 29	2.5 points	Save
	Strategic planning and tactical planning are directly related to which dimension of planning?
repetitiveness level scope time both A and C

Question 30	2.5 points	Save
	Programs and budgets are:
single-use plans policies guidelines standing plans procedures

Question 31	2.5 points	Save
	A management guideline that advises managers to commit funds for planning only if in the foreseeable future they can anticipate a return on planning expenses as a result of the long-range planning analysis is termed:
the principle of the objective organizational planning the commitment principle strategic planning tactical planning

Question 32	2.5 points	Save
	Question marks in the BCG Growth-Share Matrix are businesses with a high market share in a slowly growing market.
True False

Question 33	2.5 points	Save
	The initials SWOT stand for Strengths, Weaknesses, Opportunities, and Threats.
True False

Question 34	2.5 points	Save
	A business strategy that is generally applied to star or question mark SBUs is:
stability divestiture focus growth retrenchment

Question 35	2.5 points	Save
	The commitment principle is a management guideline that advises managers to totally commit themselves to strategic planning.
True False

Question 36	2.5 points	Save
	"In what kinds of environments does the organization now exist?" is one of the four basic questions required for critical question analysis.
True False

Question 37	2.5 points	Save
	Mary has just formulated a budget for the coming year. This would most likely be categorized as:
strategic control tactical planning strategic planning intermediate planning operational planning

Question 38	2.5 points	Save
	The strategy development tool that matches internal organizational strengths and weaknesses with external opportunities and threats is:
critical question analysis Porter's Model for Industry Analysis the Delphi method business portfolio analysis SWOT analysis

Question 39	2.5 points	Save
	The strategy development tool that consists of answering basic questions about the present purposes and objectives of the organization and its environment is:
Porter's Model for Industry Analysis critical question analysis SWOT analysis business portfolio analysis the Delphi method

Question 40	2.5 points	Save
	Which of the following is NOT one of the five steps of strategy management?
strategic control environmental control strategy implementation strategy formulation environmental analysis

Question 1	2.5 points	Save
	Stress is seldom significantly reduced until the stressor has been coped with or withdrawn from the environment.
True False

Question 2	2.5 points	Save
	Which of the following is NOT an observable symptom of undesirably high stress levels?
Moodiness Higher energy levels Constant fatigue Increased aggression

Question 3	2.5 points	Save
	Which of the following is NOT a commonly voiced weakness in OD efforts?
The costs of the program are difficult to gauge OD programs are generally too time consuming OD objectives are commonly too specific The effectiveness of an OD program is difficult to evaluate

Question 4	2.5 points	Save
	Clarifying and redesigning jobs within the organization would be an example of:
technology change structural change a project organization a matrix organization people change

Question 5	2.5 points	Save
	________ is a conflict management technique whereby managers simply ignore the conflict.
Compromising Resolving Avoiding Forcing

Question 6	2.5 points	Save
	The highest level of worker performance and productivity is associated with the lowest level of worker stress.
True False

Question 7	2.5 points	Save
	The ideal managerial style, as described by the managerial grid, is the:
1,9 position 5,5, position 9,9 position 1,1 position changes based on the particular situation

Question 8	2.5 points	Save
	Which of the following is NOT a skill necessary for success as a change agent?
facility in using behavioral science tools to influence people skill to solve change-related problems ability to understand financial models ability to determine how a change should be made ability to determine how much change employees can withstand

Question 9	2.5 points	Save
	The three categories of factors that determine organizational effectiveness are:
people, technology, and structure technology, money, and people money, people, and structure people, structure, and organization structure, technology, and principles

Question 10	2.5 points	Save
	Designing and operating career counseling programs is an effective way of reducing unwanted stressors
True False

Question 11	2.5 points	Save
	A job description is a list of specific activities that must be performed to accomplish some task or job.
True False

Question 12	2.5 points	Save
	The first step in the functional similarity method is:
examine management system objectives designate appropriate activities that must be performed to reach desired objectives make specific individuals responsible for performing specific jobs create an organization chart design specific jobs by grouping similar activities

Question 13	2.5 points	Save
	Line authority is the right to make decisions and to give orders concerning the production, sales, or finance-related behavior of subordinates.
True False

Question 14	2.5 points	Save
	Even though organizational objectives and other conditions within the management system might change, individual job activities should remain the same.
True False

Question 15	2.5 points	Save
	Responsibility gaps usually have a more significant impact on the management system when they relate to non-managers than when they relate to managers.
True False

Question 16	2.5 points	Save
	The Chief Financial Officer in an organization may be an individual with functional authority.
True False

Question 17	2.5 points	Save
	Responsibility is the management philosophy whereby individuals are held liable for how well they use their authority or live up to performing predetermined activities.
True False

Question 18	2.5 points	Save
	The first step in the delegation process is assigning specific duties to the individual.
True False

Question 19	2.5 points	Save
	When staff personnel help establish a mechanism for evaluating the effectiveness of organizational plans, they are operating in a service role.
True False

Question 20	2.5 points	Save
	Staff authority consists of the right to advise or assist those who possess line authority.
True False

Question 21	2.5 points	Save
	A flat organization chart:
is characterized by medium spans of management is characterized by broad spans of management has a long chain of command violates the unity of command principle is characterized by narrow spans of management

Question 22	2.5 points	Save
	Which of the following is NOT one of Henri Fayol's 16 general guidelines for organizing resources?
establish a single competent, energetic guiding authority recognize the unity of command offer fair and suitable rewards for services rendered avoid regulations and red tape place primary attention on improving efficiency

Question 23	2.5 points	Save
	Bureaucracy can be characterized as a management system with detailed procedures, rules, and a clearly outlined organizational hierarchy with impersonal relationships among organization members.
True False

Question 24	2.5 points	Save
	Classical organizing theory comprises the cumulative insights of early management writers on how organizational resources can best be used to enhance goal attainment.
True False

Question 25	2.5 points	Save
	The orderly arrangement of group efforts to provide unity of action in the pursuit of a common purpose is:
span of management division of labor coordination span of control teamwork

Question 26	2.5 points	Save
	Division of labor is the assignment of various portions of a particular task among a number of organization members.
True False

Question 27	2.5 points	Save
	Few levels and relatively broad spans of management characterize a flat organization chart.
True False

Question 28	2.5 points	Save
	Effective coordination can only be achieved through close supervision of employees.
True False

Question 29	2.5 points	Save
	The assignment of various portions of a particular task among a number of organizational members is:
division of labor unity of command span of management coordination span of control

Question 30	2.5 points	Save
	The first step in the organizing process is to establish major tasks.
True False

Question 31	2.5 points	Save
	Hiring employees from the competition has the tendency to reduce the:
salaries amount of time required for the process selection costs performance appraisal costs training costs

Question 32	2.5 points	Save
	Which of the following is NOT a recruiting source from outside of the organization?
Employment agencies Educational institutions Competitors Current employees

Question 33	2.5 points	Save
	All of the following are on-the-job training methods EXCEPT:
position rotation coaching role playing special project committees all of the above are on-the-job training methods

Question 34	2.5 points	Save
	Lecture is a technique for instructing without the presence or intervention of an instructor.
True False

Question 35	2.5 points	Save
	Lectures are primarily a one-way communication situation in which an instructor orally presents information to an individual or agroup of listeners for training purposes.
True False

Question 36	2.5 points	Save
	If a test is reliable it should be used as the sole determinant in hiring decisions.
True False

Question 37	2.5 points	Save
	Even if a test is reliable it can still be discriminatory.
True False

Question 38	2.5 points	Save
	Employment agencies are private agencies that help people find jobs and help organizations find job applicants.
True False

Question 39	2.5 points	Save
	The performance appraisal should:
be acceptable to the evaluator and the individual being evaluated provide a base for improving individuals' earning potential focus on the evaluator's impression of the individual's work habits stress only performance in the position the individual holds focus on subjective areas of performance

Question 40	2.5 points	Save
	A human resource inventory contains the organizational history of an individual and indicates how that individual might be used in the organization in the future.
True False