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Question 1 (29 marks) Smart Tech Company is a cable and Internet services provider. There are many competitors that provide similar services. Smart Tech believes

Question 1 (29 marks) Smart Tech Company is a cable and Internet services provider. There are many competitors that provide similar services. Smart Tech believes that the key to financial success is to offer quality service at the lowest cost. Smart Tech currently spends a significant amount of hours on installation and post-installation support. This is one area that the company has targeted for cost reduction. Smart Tech's balanced scorecard for 2016 is as follows

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