Question $13/15$

Fiona manages $10$ call center employees. She wants to measure and improve call metrics. For any given day, she has these records for each employee:

Number of work hours

Total number of calls

Duration of each call

Assume Fiona doesn't have any additional data. What can she figure out? Select all that apply.

Month$-$over$-$month change in average number of calls per employee

Total number of calls last month that took at least $5$ minutes

Average number of calls per hour

Employee with the highest customer satisfaction

Hour of the day with the most call traffic

Times of day when employees take breaks

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