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Question 1 3 of 2 0 Time Remaining: 0 0 : 1 0 : 2 8 Which of the following is a true statement about

Question 13 of 20
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Which of the following is a true statement about the tap-out technique?
The tap-out technique requires two staff members to take charge when dealing with a problem situation For the tap-out technique to be an effective means of dealing with customer disturbances, staff are not required to work well as a team It signals to the staff member attempting to defuse a problem situation that he/she appears frustrated and must allow someone else to take over
The staff member who has been tapped out must have another staff member explain the reason why before allowing him/her to take charge
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