Question 1:

(30 marks) Organizational Development (OD) is a series of techniques and methods that managers can use in their action research program to increase the adaptability of their organization. You, as a manager of an organisation, discuss and elaborate with examples:

(a) Three OD techniques to manage employees resistance to change. (15 marks)

(b) Three OD techniques to promote change among employees. (15 marks)

Question 2:

(30 marks) Conflict is unavoidable in an organisation. However, it can be managed through selected ways of negotiation. Based on this statement:

(a) Propose and justify three best ways of negotiation in managing a conflict in organisation. (12 marks)

(b) Based on Pondys Model of Organisational Conflict, explain the process of conflict by providing examples for each stage. (18 marks)